Security Systems- Application Engineer

Miller Electric Company • Jacksonville, FL

3d

About The Position

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems. Job Summary Miller Electric-As an Application Engineer, you will be responsible for the troubleshooting and programming of Integrated Enterprise Security Systems. Examples of these include the following: Access Control, IP/CCTV, Intrusion, Intercom, and Wireless Systems, which may include hardware, software, and networking products. The ability to understand the scope of work and provide the required technical support. Managed services (MSP) experience is preferred. Application Engineer may connect to systems remotely or in person, attend client sites, and complete the required programming. The ideal candidate possesses strong communication and organizational skills to ensure smooth operations with a background in security. This position is critical to enhancing customer satisfaction. As a part of quality control, the Application Engineer effectively manages assigned projects, clients, and service requests. This includes immediate engagement, proper customer communication, needed escalations, and required follow-up.

Requirements

• Genetec Certification
• Software House Certification
• Lenel Certification
• Exacqvision Certification
• Aviligilon
• High School Diploma, GED, or Associate's Degree
• Must have a valid driver’s license

Nice To Haves

• CompTIA ( A+, Network +, Security +, Cloud+ or Server+ )
• CISCO (Implementing and Operating)
• Cybersecurity Basics
• Microsoft Azure Cloud Computing Fundamentals
• Managed services (MSP) experience

Responsibilities

• Programming devices, network products, and configurations at customer sites
• Diagnosing and optimizing product performance
• Training field technicians and customers on systems
• Administration of various service requests
• Timely completion of service reports
• Tracking of upgrade requirements for assigned customers
• Performing necessary services and remote diagnostics
• Providing operator training and ongoing support for customers
• Developing solid relationships and striving to exceed customer expectations
• Submission of expense reports, and weekly timesheets
• Acting as a customer liaison to relentlessly drive customer issues to resolution
• Consistently meeting all performance goals
• Presenting and always maintains a professional image

Benefits

• Medical, Dental, and Prescription Drug Insurance (100% of the premium covered by Miller Electric...yep, seriously)
• 401k retirement and matching
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Short & Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees