Senior Systems Analyst

Meriplex • Aurora, CO

5d • Onsite

About The Position

This role serves as an escalation point for L1 Systems Analysts, delivering advanced support for workstations, customer-specific applications, and network connectivity. The Senior Systems Analyst will troubleshoot advanced network issues, administer incident response system reboots, perform basic OS support, and utilize basic Azure support skills. They will also provide second-level triage for virtual server support to restore functionality, adhere to SOPs for resolving technical issues, and administer advanced Active Directory support. Additionally, this role involves performing advanced ITIL security practices for basic printing and connectivity support, delivering scripted application support, and troubleshooting TCP/IP and advanced VPN connectivity issues. Password resets and advanced end-user email support are also key responsibilities, along with performing root cause analysis and developing standardized triage SOPs for System Analysts.

Requirements

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.

Nice To Haves

• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Responsibilities

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting.
• Perform advanced VPN connectivity issues and password resets.
• Provide advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

Benefits

• medical
• dental
• vision
• disability
• group term life insurance
• 401k
• PTO
• holiday pay
• referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed