Senior Systems Analyst - Project Controls

ST Public Branding•Seattle, WA

8d•$81,000 - $180,000•Hybrid

About The Position

Under general direction, maintains, administers, monitors and provides analytical expertise and technical support for the agency’s specialized technology applications for the management of agency records and information. Partnering with Information Technology (IT) and business stakeholders, defines information management objectives, requirements, and approaches. Designs, configures, implements, and administers innovative solutions for the full life cycle of electronic records management in all agency systems where records reside. Increases, develops, and coordinates cross-department business processes for standardization and consistency. Analyzes standards and methodologies for improving systems performance, utilization, reporting, and data updates to ensure compliance and data integrity.

Requirements

Bachelor’s Degree in Library Science, Archival Science, Computer Science or closely related field.
Four years of experience in project delivery with records management or enterprise content management projects to include exposure in content management, document management, or information architecture; OR an equivalent combination of education and experience.
Principles and practices of computer science and information systems.
Lean and Agile principles, methods and techniques.
Strong technical and functional problem-solving skills; analytical and quantitative, organized and able to multi-task.
Operational characteristics of a variety of complex computer and network systems, applications, hardware, software and peripheral equipment
Specialized records management requirements pertaining to public records including procedures and legal requirements necessary to maintain, archive, preserve, and protect public records.
Principles, practices, and procedures of automated and manual records management, retrieval, and storage.
Operations, services and activities of information systems programs.
Eliciting and documenting business requirements and evolving them into functional requirements.
Technical writing and documentation.
Advanced-level knowledge of MS Office, Azure Entra ID (Active Directory), PowerAutomate, PowerApps, PowerBI, SharePoint administration or other specialized computer systems and applications.
Advanced principles, practices, methods and techniques used in the troubleshooting and maintenance of systems and applications.
Detecting, isolating and resolving system and application problems using logical and methodical processes.
Interpreting and administering records management and related policies and guidelines sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
Developing and operationalizing services to support compliant recordkeeping practices.
Demonstrating strong interpersonal techniques and a consistent commitment and ability to work with diverse work groups and individuals.
Project management techniques and principles.
Establishing and maintain effective working relationships with inter-departmental staff, management, vendors, outside agencies, community groups and the general public.
Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
English usage, spelling, grammar, and punctuation.
Principles of customer service.

Nice To Haves

ARMA, AIIM, or CSI certification
Program/project management techniques and principles.
Implementing enterprise-wide information management solutions for document and/or records management.
Document and records management systems in general, and familiarity with SharePoint including content types and managed metadata.
Administering SharePoint and/or other enterprise content management tools.
Pertinent federal, state, and local laws, codes, and regulations including Washington State public disclosure laws.
Experience with design and construction document administration, including knowledge of design and submittal approval process flows.

Responsibilities

Serves as the subject matter expert and lead on all information management technology projects/assignments; leads, coordinates, and provides direction and guidance for staff, consultants, and IT staff.
Performs technical operations, troubleshooting and testing of systems and applications in assigned area; develops test data and scripts; develops and updates documentation for Technical Manuals, System Specifications and Requirements, Test Scripts, and Training Manuals; applies knowledge and skills from technical publications, manuals and other documents to systems operations.
Implements records management functionality in systems containing electronic records; performs technical design, configuration, and administration of systems where records reside including SharePoint, network drives, and enterprise systems and databases.
Performs a thorough analysis of compliance requirements and customer needs to define functional and non-functional requirements for information management technology solutions; translates requirements into solution specifications and verifies the fulfillment of all requirements through strong partnership with IT
Monitors performance of systems and processes and troubleshoots issues and concerns; responds to issues and works with IT and departments to resolve or direct resolution of issues as required.
Plans and perform regular spot audits of the information management technology systems and other applications to ensure proper controls and security features are in place and functional in addition to helping to identify for gaps and champion for technology improvements.
Develops and maintains standard operating procedures and process flows, analytic and project status reports, analyzing and troubleshooting data integrity issues, generating reports and coordinating system changes and problem investigation/resolution.
Plans, designs, and oversees execution of information management projects to implement information management systems, processes, and services; implements projects using strong project management skills and process improvement methodologies.
Develops service models to implement policies, procedures, and priorities for program requirements; maintains awareness of current trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively.
Develops system integration and migration strategies to ensure the long-term preservation and integrity of information and related metadata over their required lifetime as information systems are upgraded or replaced.
Promotes awareness of agency-wide information management requirements and technology solutions as outlined in federal and state records retention laws; trains staff on their records and information management responsibilities on a regularly schedule and audited basis; partners with Human Resources to develop and track required training programs.
Participates in the development and administration of contracts for goods or services with vendors.
Champions & models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity & inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

Benefits

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.