Senior Systems Analyst - Managed Service Provider Lead
About The Position
The Senior Systems Analyst, Managed Service Provider (MSP) Lead, oversees day-to-day End User Computing Services operations delivered by a managed service provider, ensuring consistent, high-quality onsite IT support. This role manages service performance, resolves escalations, and partners with internal teams and vendor resources to maintain reliable end-user support. The position also supports process improvements, technology rollouts, and conducts routine field visits across company locations to validate service quality and operational effectiveness. Field visits are primarily based in the Northern Region, which includes company sites in Bronx, Westchester, and Orange and Rockland County (O&R). This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Requirements
- Must follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures.
- Must share responsibility to advance the company’s mission by excelling at safety of people and the public, operational excellence, and ensuring the best possible customer experience.
Responsibilities
- Oversees day-to-day End User Computing Services operations delivered by a managed service provider.
- Ensures consistent, high-quality onsite IT support.
- Manages service performance.
- Resolves escalations.
- Partners with internal teams and vendor resources to maintain reliable end-user support.
- Supports process improvements and technology rollouts.
- Conducts routine field visits across company locations to validate service quality and operational effectiveness.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
