Senior Systems Administrator

Rio Grande • Albuquerque, NM

16d • Hybrid

About The Position

Rio Grande is seeking a hands-on Senior IT Infrastructure & Operations Engineer to support reliable, secure, and scalable technology services across its subsidiaries and locations. This individual-contributor role combines enterprise systems administration, network operations, identity and access management, and infrastructure security. The engineer will resolve complex operational issues, support infrastructure improvements, and collaborate with Service Desk, Cybersecurity, GRC, business stakeholders, vendors, and corporate IT leadership.

The position supports multiple business locations and may involve data center or manufacturing environments, depending on the assigned facility. Appropriate safety practices or personal protective equipment may be required. The role includes limited on-call or after-hours support for critical incidents and scheduled maintenance, as well as periodic travel to company locations. The stated schedule is standard business hours, Monday through Friday, with hybrid options. Specific work location, travel expectations, compensation, and benefits are to be confirmed for the final posting.

Rio Grande describes its culture as guided by Respect, Responsibility, and Results, with an emphasis on work-life balance, continuous learning, employee recognition, community involvement, and professional development. The company is an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination. Its 186,000-square-foot facility is solar-powered.

Requirements

• At least 5 years of hands-on experience in enterprise systems, network, or infrastructure administration.
• Strong experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365; working knowledge of Entra ID and hybrid identity.
• Practical knowledge of enterprise networking, including TCP/IP, switching, routing, wireless, VPNs, and firewalls.
• Experience supporting virtualization, infrastructure monitoring, patching, troubleshooting, and security remediation.
• Understanding of identity and access management, endpoint protection, least privilege, authentication, and security controls.
• Ability to independently diagnose complex technical issues, prioritize work, document resolutions, and collaborate across multiple locations.
• Clear communication skills and ability to work effectively with Service Desk, IT infrastructure, Cybersecurity, GRC, and business teams.

Nice To Haves

• Experience with Fortinet, Cisco, and Aruba networking or wireless technologies.
• Experience with VMware, Hyper-V, enterprise backup and recovery, and physical data center operations.
• Familiarity with Splunk or other SIEM tools, CrowdStrike or other EDR tools, and vulnerability management platforms such as Qualys.
• PowerShell scripting and automation experience; endpoint management, software deployment, or mobile device management experience.
• Experience supporting audits, user access reviews, PCI-related controls, penetration testing, or multi-site enterprise environments.
• Bachelor’s degree in an IT-related discipline or equivalent combination of education, training, and experience.
• Relevant Microsoft, Cisco, Fortinet, CompTIA Network+, or Security+ certifications.

Responsibilities

• Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Microsoft Entra ID, and hybrid identity services.
• Support enterprise networking, including switching, routing, wireless, VLANs, WAN connectivity, VPNs, firewalls, and network performance and security monitoring.
• Manage virtualization environments, including VMware and/or Hyper-V, virtual machine provisioning, capacity, maintenance, and operational health; support physical data center infrastructure.
• Oversee identity and access operations, including onboarding and offboarding, authentication issues, security groups, permissions, MFA, and approved access changes.
• Coordinate server and endpoint patching, vulnerability remediation, system hardening, security monitoring, and incident response with Cybersecurity and other technical teams.
• Analyze logs, events, and SIEM or endpoint security alerts to identify operational or security issues requiring action.
• Support backups, recovery, disaster recovery readiness, and infrastructure availability across multiple sites.
• Act as an escalation resource for Service Desk teams; troubleshoot complex incidents, improve ticket documentation, and ensure appropriate routing and follow-through.
• Partner with GRC and business owners on user access reviews, audit evidence, configuration validation, and remediation tracking.
• Plan and execute infrastructure upgrades, implementations, testing, and cross-site projects; maintain accurate technical procedures and documentation.
• Collaborate with internal teams and vendors; communicate technical risks, priorities, and status to technical and nontechnical stakeholders.
• Participate in limited on-call or after-hours support for critical incidents and scheduled maintenance, and travel periodically to company locations as needed.

Benefits

• Medical plan with low premium rates and no high deductible, including dental and vision; telemedicine.
• 401(k) matching program.
• Paid time-off benefits and seven additional paid holidays.
• Paid life insurance and optional additional life insurance.
• Long-term and short-term disability.
• Flexible spending account.
• Pet insurance.
• Tuition reimbursement.
• On-site gym and company wellness program.
• Bereavement leave.
• Employee discounts at Rio Grande.
• Local and national discounts on travel and entertainment.
• Competitive compensation, including an opportunity to share in the profits.
• Training opportunities and professional and personal development, with a focus on promoting from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed