Senior Systems Administrator & Architect

Committee to Protect Journalists

2d • $110,331 - $121,364 • Hybrid

About The Position

CPJ is seeking a hands-on Senior Systems Administrator & Architect who pairs technical aptitude with a strong understanding of functional process design. Reporting to the Senior Director, Information Technology and Digital Security, the right candidate will join a small team that works closely with our Managed Service Provider (MSP) and supports staff across many countries and time zones.

The primary focus of the role is administering, co-architecting, implementing solutions and supporting both our Salesforce-based data management and workflow system and our enterprise collaboration platforms, and may also be asked to support additional technology products while helping design enterprise data and process models to help inform the technical work within those systems. This is a builder and problem-solver role for someone who enjoys connecting systems, people, and processes.

Requirements

• 3–5+ years supporting, administering and configuring multiple enterprise business systems (CRM, ERP, HRIS, Google Workspace, MS365, Salesforce and/or similar SaaS platforms)
• Hands-on experience configuring workflows, automation, and permission models
• Experience gathering requirements and turning them into system designs
• Strong process mapping and documentation skills
• Comfort working with data: imports/exports, cleanup, and basic reporting
• Clear communicator who can explain technical concepts to non-technical stakeholders
• Organized, self-directed, and comfortable owning work end to end across multiple systems
• Adaptability: Ability to adjust on the fly for shifting priorities
• Experience supporting and guiding users on a variety of technology platforms
• Aptitude and willingness to provide remote training
• Communication: Ability to break down complex, technical concepts into simple, everyday language.
• Patience and Empathy: A supportive and approachable demeanor when helping frustrated or non-technical users
• Public Speaking: Confidence in presenting materials clearly and keeping an audience engaged
• Organization: Strong time management to coordinate schedules, workload and priorities

Nice To Haves

• Salesforce administration experience; Salesforce Certified Administrator a strong plus
• Google Workspace Administration
• Microsoft 365 administration experience including: Teams, Exchange, SharePoint and Entra ID
• Experience with Power Automate, Flow or other low-code automation tools
• Exposure to integrations, APIs, or middleware (e.g., Zapier, Workato, MuleSoft)
• Familiarity with SQL or scripting
• Relevant experience with process mapping tools (Lucidchart, Visio, or similar)
• Background in Nonprofit Administration

Responsibilities

• Partner with stakeholders to map current-state processes and identify gaps or inefficiencies in systems
• Translate business requirements into system solutions and clear functional designs
• Create and maintain process documentation, system documentation, and user guides
• Manage the Information technology change lifecycle: requirements, build, testing, rollout, and training
• Serve as a go-to resource for system questions and provide user support and training
• Conduct user interviews, stakeholder sessions, usability tests, and sorting exercises to understand how target audiences group and search for information
• Build structural blue-prints, flowcharts, and site maps that define how content and data are organized and accessed across platforms
• Sketch low-fidelity wireframes and interactive mockups to show screen layouts, navigation paths, and user flows
• Design clear naming conventions, category structures, and metadata tagging systems matching user mental models
• Work alongside internal teams and development consultants to translate business goals into technology system solutions
• Administer and configure core systems, including Salesforce and other cloud productivity and collaboration platforms such as Google Suite or Microsoft 365
• Manage user access, roles, permissions, and security settings across platforms
• Build and maintain workflows, automation, and validation logic within each system
• Support integrations and data flows between systems, working with vendors or technical partners as needed
• In collaboration with MSP, Monitor system health, troubleshoot issues, and coordinate resolution with vendors and consultants
• Evaluate new tools, features, and releases for fit and impact
• Maintain data quality through imports, cleanup, and governance practices
• Build reports and dashboards that support operational and leadership decisions
• General IT support and software/hardware asset management is provided via a MSP on a day-to-day basis. The successful candidate may be asked to assist with the following types of duties in surge capacity: hardware support, software management, ticket & incident handling, user accounts & security, network & connectivity, on- and off-boarding processes, asset inventory & tracking.

Benefits

• Comprehensive benefits package for US employees
• Benefits for staff hired through the EoR will be consistent with those that are standard in the country of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed