Senior System Network Technician

GCI Communication Corp•Prudhoe Bay, AK

23h•Onsite

About The Position

Provide installation, maintenance, and optimization of a diverse range of state-of-the-art telecommunications voice and data networks and equipment. Support oil and gas companies and their contractors across designated regional areas, such as North Slope, Offshore, Open Water Platform, Remote Arctic Exploration. Ensure reliable connectivity and operational excellence, including oversight of restoration operations as assigned. This is a senior level position within the discipline functioning in a lead role as a subject matter expert (SME). Demonstrates advanced knowledge and proficiency in all areas of responsibility. Performs highly complex and unique tasks and job duties, receiving minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment. Provide mentorship, technical training, and guidance to junior staff. As a subject matter expert (SME), provide technical expertise to field staff on all aspects of telecom facilities, including construction, system turn-up, testing, and ongoing maintenance. Accurately deliver complex technical concepts clearly and effectively in presentation/training format to technical and non-technical internal and external audiences. Lead, plan, and execute complex technical projects, accurately estimating, coordinating, and performing installation, maintenance, and upgrade activities. Manage work schedules with customers/clients, provide timely updates to service delivery managers, and maintain strong customer relationships. Act as a second-level escalation point for customer support, capturing detailed requirements, resolving technical issues, and guiding field teams through problem resolution. Collaborate with clients and engineering teams to create preliminary designs and implement effective repair or upgrade solutions. Independently conduct site surveys, diagnose issues, and develop comprehensive requirements and actionable solutions. Partner with engineers, project managers, and field teams to optimize workflows, enhance system reliability, and deliver cost-efficient outcomes. Perform proactive network maintenance and implement software and hardware upgrades to ensure peak performance and security.

Requirements

High School diploma or equivalent.
Associate degree in information technology, electronics, systems, computer science, or related field.
Minimum of ten (10) years of experience in telecommunications operation, repair, and installation.
A minimum of five (5) years of relevant experience working with desktop and windows operating systems, Cisco network equipment, and fiber, microwave, satellite, and other transport systems.
At least five (5) years of relevant experience supporting the Oil & Gas industry and/or in a North Slope, Offshore, Open Water Platform, or Remote Arctic Exploration environment.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Ability to accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding.
Ability to use sound, logical judgment to choose an appropriate course of action.
Ability to effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority.
Understanding of the installation, configuration, operation, and testing of communication and desktop computing systems.
Understanding of the theory, operation, and troubleshooting of state-of-the-art digital communications network equipment.
Understanding of oil/gas field equipment standards, digital microwave radios, desktop computing, fiber optic installation and maintenance, digital carrier networks, DACS, telephony, LAN/WAN, Cat 5e wiring standards, and 2-way radio.
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Must work well in a team environment and be able to work with a diverse group of people and customers.

Nice To Haves

Bachelor’s degree in information technology, electronics, systems, computer science or related area.
FCC General Class License, Safe Gulf, CCNA, A+ certification.
Other relevant telecom industry or job specific certifications.
Tower climbing and rescue certification (required within 90 days of hire).
Additional certifications within specified timeframes to satisfy client or company guidelines, e.g., Defensive Driving, North Slope Training Cooperative (NSTC), Hewitt Safety Training, and Cold Water.
Experience with V-SAT deployment and operations in support of client “Exploration” efforts (Ku & C band).

Responsibilities

Install, operate, configure, test, upgrade, and maintain telecommunications systems and equipment that maximizes availability and delivers reliable, high-quality service, to include: Central Office equipment, Desktop computing, Digital microwave radios, Fiber optic cable, Digital carrier networks, Digital Access and Cross-Connect Systems (DACS), Telephony, LAN/WAN (installation and maintenance of Cisco routers and switches), Cat 5 wiring, V-SAT deployment, Systems and equipment supporting client “Exploration” efforts (Ku & C band), Two-way radio and Airspan wireless communications systems, Tower construction and telecom component installation, Antenna mounting and alignment, Waveguide and coax installation and testing.
Act as the on-site technician for all phases of system installation, testing, maintenance, outage prevention, and service restoration.
Prioritize workload and competing requirements to meet deadlines.
Provide updates to service delivery managers, clients, and internal partners as necessary.
Maintain accurate documentation of system configurations, maintenance activities, and service restoration procedures. Update documentation as needed, highlighting revisions so stakeholders can easily review any changes.
Ensure compliance with company standards, safety requirements, and industry best practices during all installation and maintenance activities.
Provide technical support for configuration and testing of telecommunication systems.
Perform site surveys, determine problems, and develop requirements and solutions.
Diagnose and resolve technical issues promptly to minimize downtime and maintain service continuity.
Provide proactive outage prevention and efficient service restoration to maintain uninterrupted operations.
Conduct performance analysis and diagnostics to ensure system reliability.
Serve as a point of contact for customer support, including capturing work requirements, troubleshooting, and assisting in problem resolution.
Comply with all company and customer/client telecom regulations and safety programs.
Accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding.
Use sound, logical judgment to choose an appropriate course of action.
Effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority.
Provide mentorship, technical training, and guidance to junior staff.
Provide technical expertise to field staff on all aspects of telecom facilities, including construction, system turn-up, testing, and ongoing maintenance.
Accurately deliver complex technical concepts clearly and effectively in presentation/training format to technical and non-technical internal and external audiences.
Lead, plan, and execute complex technical projects, accurately estimating, coordinating, and performing installation, maintenance, and upgrade activities.
Manage work schedules with customers/clients, provide timely updates to service delivery managers, and maintain strong customer relationships.
Act as a second-level escalation point for customer support, capturing detailed requirements, resolving technical issues, and guiding field teams through problem resolution.
Collaborate with clients and engineering teams to create preliminary designs and implement effective repair or upgrade solutions.
Independently conduct site surveys, diagnose issues, and develop comprehensive requirements and actionable solutions.
Partner with engineers, project managers, and field teams to optimize workflows, enhance system reliability, and deliver cost-efficient outcomes.
Perform proactive network maintenance and implement software and hardware upgrades to ensure peak performance and security.
Evaluate and test new and complex systems, technologies, and policies, providing actionable recommendations.
Analyze, troubleshoot, and resolve complex user issues.
Install, configure, operate, and test communication and desktop computing systems.
Troubleshoot and find resolution for state-of-the-art digital communication network equipment.
Perform tower construction and telecom component installation, antenna mounting and alignment, waveguide and coax installation and testing.
Understand V-SAT deployment and operations in support of client “Exploration” efforts (Ku & C band).