Senior System Lead, Application & Integration, GCM

DSV • Austin, TX

2d • $130,000 - $160,000 • Remote

About The Position

The Senior System Lead, Application & Integration (GCM) acts as the primary point of contact between the Application & Integration (A&I) organization and a designated Global Customer Management (GCM) enterprise account. This role is responsible for the complete technical ownership of A&I delivery for the assigned client, spanning from pre-sale solution design through to ongoing operations and continuous improvement. The Senior System Lead will consolidate and translate business requirements from the GCM account team into structured A&I work packages, provide functional guidance to regional A&I engineers, manage change requests and escalations, and ensure all deliverables conform to global A&I standards. Operating at the intersection of commercial account management and technical delivery, this role requires effective communication with both client-facing stakeholders and regional engineering teams across various time zones. It is a deeply involved, single-account technical ownership role demanding strong governance, structured demand management, and the ability to represent DSV at a senior level with global enterprise clients.

Requirements

• Bachelor’s degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience.
• Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery.
• Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment.
• Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity.
• Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off.
• Strong project management and organizational skills; experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms.
• Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level.
• Cross-regional coordination experience; ability to align teams across multiple time zones and geographies under a unified delivery methodology.
• Excellent written and verbal communication skills; able to present technical topics clearly to non-technical audiences and represent DSV credibly in client-facing settings.
• Knowledge of global A&I standards, governance frameworks, and change management processes; experience with demand intake and portfolio visibility tools preferred.

Nice To Haves

• Experience with demand intake and portfolio visibility tools preferred.

Responsibilities

• Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client.
• Ensure that A&I deliverables follow global standards, templates, and processes; escalate and manage deviations where required.
• Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks.
• Promote compliance with established global standards and act as the guardian of technical consistency across regions.
• Serve as the single point of contact for all A&I-related topics for the GCM account team globally.
• Consolidate A&I demand from all regions supporting the GCM client and ensure clarity, prioritization, and structured response.
• Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners.
• Provide functional oversight to the A&I engineers assigned to the GCM client, ensuring proper task allocation, technical direction, and workload management.
• Review and approve designs, integration specifications, technical decisions, and testing strategies across regions.
• Ensure engineering teams operate with a unified methodology and shared understanding of the client’s architecture, system landscape, and business needs.
• Identify resource gaps and support planning for dedicated A&I capacities per client where needed.
• Drive alignment on demand, resources, and priorities between all regions involved in A&I delivery for the client.
• Ensure that work performed in different regions is harmonized and aligned with the global A&I operating model.
• Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies, risks, and timelines.
• Consolidate and translate business demand from GCM into actionable A&I work packages.
• Provide visibility to leadership on volume, complexity, capacity needs, and prioritization.
• Ensure timely sign-off of scoping, estimations, and resource plans.
• Identify and escalate risks or capacity constraints that may jeopardize delivery timelines or quality.
• Facilitate cross-team problem-solving to address architectural challenges or cross-application integration issues.
• Ensure transparency when workload exceeds safe capacity thresholds, advocating for reprioritization or additional support where needed.
• Proactively contribute to global A&I methodologies, templates, and best practices based on lessons learned from the client.
• Feed recurring patterns, change needs, or new feature requests into global governance bodies such as the GAB (Global Advisory Board).
• Promote simplification, reusability, and standardization across sites and regions.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior