Senior System Engineer
About The Position
This role is for a Senior System Engineer with a 1-year base term and a potential 2-year extension. The position requires the ability to work onsite in the Sacramento, CA area. The engineer will be responsible for the implementation, enhancement, testing, and support of Software-as-a-Service (SaaS) applications. This includes technical and administrative support, researching and resolving technical issues, onboarding SaaS applications, configuring systems, generating dashboards, and collaborating with third-party vendors and clients. A strong understanding of the Software Development Life Cycle (SDLC) is essential.
Requirements
- A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
- A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
- A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
- A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation, and deployment.
Nice To Haves
- A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
- Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
- Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
- Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
- Experience with AI technologies such as MS Copilot, Claude, etc.
- Experience in using tools to solve application performance issues.
- Experience in metrics, analytics, and logging.
- Experience in working in an agile environment and working with cross-functional teams.
Responsibilities
- Implement, enhance, and test Software-as-a-Service (SaaS) applications.
- Provide technical and administrative support for SaaS applications.
- Research, debug, and resolve technical issues in a timely manner.
- Onboard SaaS applications, including configuring systems and generating dashboards.
- Work with third-party vendors and SaaS clients.
- Participate in all phases of the Software Development Life Cycle (SDLC), including analysis, solutioning, design, development, testing, automation, and deployment.
- Perform technical integration between SaaS solutions and the ServiceNow “Now Platform”.
- Maintain and administer ServiceNow ITSM, ITAM, and ITOM.
- Use, define, and generate reports from ServiceNow for communication and reporting of SaaS applications and solutions.
- Utilize AI technologies such as MS Copilot, Claude, etc.
- Use tools to solve application performance issues.
- Work with metrics, analytics, and logging.
- Work in an agile environment and collaborate with cross-functional teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
