Senior System Deployment & Service Engineer

Turner Laser Systems • Freemont, CA

4d • Onsite

About The Position

Turner Laser Systems is seeking a seasoned individual contributor to be our Sr Systems Deployment & Service Engineer. This role involves taking complete ownership of tool performance once it leaves the factory. Reporting into the Director of Engineering, you will be 90% hands-on and serve as the critical technical link between the manufacturing floor, continuous improvement, and clients' on-going success. The role is designed to evolve within approximately 3 years into a Service Department Manager position with direct reports and full operational ownership of the service infrastructure. Expected travel is 15% to 25%, primarily for domestic installations and final site testing, with international travel being uncommon. The company is an experienced and established capital equipment provider committed to partnering with clients to bring them to manufacturing success through mastery, creativity, and unwavering integrity.

Requirements

• Bachelors degree required (Masters a bonus) in Mechanical Engineering, Electrical Engineering, Physics, or a closely related technical field.
• 10+ years of engineering experience in the photonics industry (or related industry preferably with optics experience).
• Experience managing projects or specific organizational functions (e.g., service management).
• Must possess a mindset of extreme ownership and full accountability for machine deployment.
• Deep technical expertise in optical alignment, working with lasers, precision motion systems and system-level troubleshooting.
• This position is approximately 90% hands-on. You are expected to jump into the trenches to perform complex alignments, rigorous system testing, and deep-dive troubleshooting.
• Must be willing and able to work on-site at our Fremont, CA facility.

Nice To Haves

• People management experience a serious plus.
• Occasional remote work arrangement depends on coordination with your manager and approval in advance.

Responsibilities

• Take full ownership of aligning complex optical paths during the tool build phase to ensure beam integrity.
• Provide direct feedback to the design team during design reviews and project completion.
• Perform rigorous debugging and independent troubleshooting across complete tools, spanning electrical, mechanical, software, optical, and motion control subsystems.
• Own the creation of comprehensive technical reports and procedures to provide data-driven validation that systems fulfill every performance promise.
• Lead Factory Acceptance Testing (FAT) at our facility and own the on-site installation, Site Acceptance Testing (SAT), and client training at customer facilities.
• Create and lead initiatives for internal and external training programs, including but not limited to videos and documentation, on how to operate products to maintain client satisfaction and ensure long-term success.
• Act as the primary technical point of contact and first line of defense for the service department, resolving 80% of incoming issues independently and only passing off tasks to subject matter experts as needed.
• Help grow the service department by managing, ticketing, and building scalable systems to improve long-term customer experience.
• Direct technicians, engineers, or suppliers when necessary, maintaining clear and honest communication.

Benefits

• Culture-focused; purpose driven; people first.
• Small company atmosphere with room for growth and flexibility on a tight-knit team.
• Flexible time: Occasional flexible schedules, provided they align with your responsibilities, team needs, and project timelines. Flex time requires coordination with manager and mutual accountability.
• Medical (covers 100% CA employee's premium), Dental, Vision, and Life insurance.
• 401K match.
• 15 PTO days accrued per year, increasing by one additional day for each year worked, up to a maximum of 18 days. Can be used for vacation or sick leave.
• 11 company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior