In this senior-level role, you will: Manage and maintain essential customer IT operations—servers, security tools, operating systems, backups, applications, and devices. Design, deploy, and troubleshoot Windows Server 2012/2016/2019/2022 environments. Administer and support Microsoft 365, Google Workspace, and other cloud email solutions. Configure and manage VMware and Hyper-V virtual environments, including VMs, storage, compute, and memory. Design, configure, and troubleshoot Active Directory forests, domains, and advanced Group Policies. Provide expert-level troubleshooting for DNS, DHCP, File, Print, Web, and Domain Controller services. Configure and optimize Azure AD, cloud resources, and virtual environments. Diagnose advanced issues with TCP/IP, DNS, DHCP, and coach junior engineers. Design and configure RAID, server hardware, and storage solutions (SAN/NAS). Serve as Tier 3 escalation, leading root‑cause analysis and resolution for complex incidents. Manage large, high-impact IT projects independently. Participate in an on-call rotation and respond to service requests across phone, chat, email, and ticketing systems. Maintain strong communication and exceptional customer satisfaction.
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Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees