Senior System Administrator (MSO)
About The Position
The Mission Support Operator (MSO) provides 24/7, 365, 12-hour shift, Tier 1/2 operational support to end customers and users in the field/worldwide. This role involves monitoring the performance and capacity of end-to-end IT computer systems using specialized software applications/tools, triaging hardware, software, and environmental faults, alerts, or malfunctions. The MSO must understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. This position serves as the first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. This is a "mission critical" role, demanding and challenging, and requires an on-site presence. A solid Information Technology foundation is essential. The role operates on a Panama Shift Schedule for 24/7 coverage, which is a rotating shift pattern designed to ensure equity in work-life balance.
Requirements
- 8+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.
- US Citizenship Required: Yes
- Top Secret clearance must be possessed and ability to obtain Top Secret/SCI.
- IT Networking, Networking, Solarwinds, Wireshark skills.
Nice To Haves
- Experience with Linux and Windows system administration and networking background is preferable.
- Having either Network Engineer or System Administration background speeds up training.
Responsibilities
- Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
- Triage hardware, software, and environmental faults, alerts, or malfunctions.
- Determine the cause of identified issues, provide situational awareness and resolution to the user community.
- Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
- Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.
- Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems.
- 24/7/365 Operational Support to customers and users in the field.
- Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP's to respond to issues.
- Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
- Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
- Maintain a positive, professional, and helpful working relationship with our customers.
- Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.
- Provide support to the Engineering staff for testing and validation of new software releases and network connections.
- Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
- Respond to customer voice and electronic support requests.
- Respond to real time, mission critical situations (response defined in minutes).
- Participate in internal and external scheduled exercises.
- Create, maintain, and update SOP/TTP documentation.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
