Erias Ventures is seeking engineers who wish to grow their careers and want to become part of a technically strong and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our customers. This role provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The position involves managing IT system infrastructure and associated processes, supporting day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, and mobile devices. It includes providing Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution, as well as escalation and communication of status to agency management and internal customers. Support is also provided for the dispatch system and hardware problems, with continued involvement in the resolution process. The role requires configuring and managing UNIX and Windows operating systems, installing/loading operating system software, troubleshooting, maintaining network component integrity, and implementing operating system enhancements to improve reliability and performance.
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Job Type
Full-time
Career Level
Senior