Senior - Surgical Scheduler Cath Lab

HonorHealth•Scottsdale, AZ

18d•Onsite

About The Position

A Senior Surgical Scheduler serves as the first point of contact for customers and supports departmental activities, including scheduling appointments for medical, radiology, and surgical procedures. The role helps prepare and educate patients for preoperative procedures and coordinates procedure rooms, operating rooms, specialists, surgeons, and assistants. It also gathers and records financial and insurance information, performs administrative duties, and consistently provides positive customer service. The scheduler arranges surgeries and high-level procedures based on physician privileges, block times, patient information, and physician requests. The role may identify billing variances and opportunities, process surgical charges and related material, supply, implant, and regulatory information, and enter or transcribe data in designated systems. Additional duties include patient registration and preregistration, insurance verification and prior authorization, arranging preoperative classes, education and testing, collecting required signatures, confirming resources and equipment, coordinating workflow across departments, and running reports for management. Other duties may be assigned. This position is based at Shea Medical Center in Scottsdale, Arizona, in the Cardiac Catheterization Lab. The stated schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

High school diploma or GED.
At least 1 year of related healthcare scheduling or clerical experience, including ICD-10, CPT coding, and knowledge of healthcare plan requirements.
May require completion of a medical terminology class within 180 days (6 months) of hire.

Nice To Haves

Associate degree in a related healthcare field.
Medical terminology with specialization in the operating room and/or central supply.
2–3 years of experience as a healthcare scheduler.
Operating room experience.
Previous data entry or data management experience.

Responsibilities

Schedule surgeries and high-level procedures according to physician privileges, block times, patient information, and physician requests.
Identify potential variances and opportunities related to accurate charging for surgical services.
Post and process surgical charges, including materials, supplies, implantable devices, and related regulatory information, as needed.
Enter or transcribe data and perform journaling in designated computer systems.
Register patients and gather demographic, medical, and financial information.
Determine insurance coverage and obtain prior approval for preoperative testing in accordance with payor contract requirements.
Contact surgical patients to arrange preoperative classes, education, and testing appointments, when applicable.
Process preregistration accounts 24–48 hours before admission and initiate patient medical records.
Distribute registration documents to appropriate staff and departments.
Obtain patient medical authorization and financial responsibility signatures.
Verify that materials, instruments, and equipment are available for physician and patient care.
Coordinate information and workflow among disciplines and departments.
Coordinate surgery and procedure schedules with the appropriate department and anesthesia office according to departmental guidelines.
Run daily reports for management, including charge audit and charge capture reports.
Perform other duties as assigned.