Senior Surgical Posting Specialist - Ophthalmology

GBMC HealthCare • West, TX

12d • $20 - $30 • Onsite

About The Position

Under general supervision, this role schedules surgical procedures and appointments, registers patients, and ensures a high level of accuracy with all tasks. The position requires knowledge of various insurance plans, CPT & ICD-10 codes, and medical terminology. The specialist will be responsible for reserving operating rooms, scheduling equipment, posting patients for procedures, and managing cancellations and changes. This role also involves preparing and distributing operating room schedules, maintaining patient records, and communicating with physicians' offices and hospital departments. The specialist will work closely with surgeons to schedule procedures according to insurance restrictions and hospital policies. Additionally, the role includes typing correspondence, assembling and maintaining patient files, scheduling and confirming appointments, preparing daily schedules, mailing reminders, pre-registering patients, verifying insurance coverage, checking patients in, ordering office supplies, participating in staff training, checking for referrals, collecting payments, and obtaining prior authorizations. The position also involves maintaining a computerized scheduling and billing system, receiving and screening telephone calls, and identifying opportunities for operational efficiency. The specialist is expected to be open to feedback, escalate concerns, and communicate updates.

Requirements

• High School diploma or equivalent required
• 2 years medical experience required
• Knowledge of all HMOs, PPOs, Medicare, BC/BS and commercial restrictions in addition to department carve outs
• Knowledge of CPT & ICD-10 codes and medical terminology
• Skill in using computerized medical record system (scheduling, registration, billing) and personal productivity applications
• Skill in written and oral communication
• Skill in performing non-complex arithmetic calculations
• Ability to manage multiple tasks and deadlines
• Excellent customer service skills
• Ability to sit, stand and pay close attention to detail
• Ability to concentrate and pay close attention to detail and achieve a high level of efficiency with minimum errors, ability to prioritize work
• Frequent standing, walking, and lifting (up to 20 pounds)

Nice To Haves

• Bachelor’s degree preferred
• Surgical posting experience preferred

Responsibilities

• Reserves all operating rooms; schedules related equipment and posts patients for all operative procedures, inpatient and outpatient
• Cancels scheduled cases in a timely manner
• Notifies affected individuals of all changes in surgery such as date, time or cancellations
• Prepares and assures the reproduction of master operating room
• Collates OR schedules and delivers copies to designated hospital areas
• Maintains files of necessary records, such as requests pertaining to admission and/or surgery
• Maintains filing system on each patient posted for admission or surgery
• Informs physicians' representatives and secretaries of allied hospital services and pertinent related information; i.e., compliance and insurance requirements
• Informs secretaries of prerequisites needed to ensure smooth flow of admission of patient
• Seeks assistance from managers when unable to accommodate requests from physician offices and/or operating room Charge Nurse/Managers
• Works closely with surgeon to schedule surgical procedures, diagnostic tests and therapeutic procedures according to restrictions of HMOs, PPOs, etc. and working in cooperation with patients and other hospital departments
• Types letters, reports, forms, correspondence, diagnostic test results, patient histories and notes from machine dictation or rough draft where appropriate
• Assembles and maintains files for all patients according to procedure and updates records and files for current patients
• Schedules, confirms, and coordinates patient appointments
• Prepares and prints daily patient schedule and distributes to appropriate personnel
• Mails patient appointment reminders and calls patient prior to appointment to confirm
• Pre-registers all patients and verifies authorization of patient testing orders and insurance coverage
• Checks in patients upon arrival
• Completes patient appointment verification calls, including patient travel screen questionnaire and creates patient file
• Orders office supplies
• Pre-registration of patients and confirm patients
• Participates in staff orientation, education, and in office onboarding and training
• Checks for patient referral if required by insurance and follow proper protocol for entering and attaching the referral
• Collect pays and any outstanding balances
• Obtain prior authorization/referrals if required for visit or in office testing and/or surgical procedures
• Maintains multifaceted computerized scheduling and billing system
• Schedules patient appointments and performs (pre) registration duties
• Receives and screens telephone calls as well as scheduling peer-to-peer conference calls
• Responds to general inquiries by relating or referring to established policies and procedures
• Identifies opportunities for more efficient operation of Surgical Posting
• Open to feedback about Surgical Posting errors/mis-posts
• Escalates relevant Surgical Posting concerns to Practice Manager and communicates Surgical Posting updates at daily huddle

Benefits

• Competitive salary
• Generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED