Senior Support Specialist

Embry-Riddle Aeronautical University • Prescott, AZ

6d

About The Position

Join the Information Technology team as a Desktop Support Specialist supporting a dynamic academic environment. This role offers the opportunity to work with a diverse range of technologies while directly impacting faculty, staff, and student success. The position provides hands-on experience with multi-platform systems, exposure to emerging technologies, and the chance to contribute to a collaborative, service-oriented IT environment within a globally recognized university.

Requirements

• High school diploma or GED required
• 1–3 years of experience in desktop support or a related IT field
• Proficiency in Windows and macOS operating systems
• Basic networking knowledge (e.g., TCP/IP, DHCP)
• Experience supporting Microsoft Office and collaboration tools such as Microsoft Teams and Zoom
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service and interpersonal communication skills
• Ability to prioritize tasks, meet deadlines, and work both independently and collaboratively
• Adaptability and willingness to learn new technologies in a fast-paced environment

Nice To Haves

• Additional technical training or certifications preferred
• Familiarity with Linux is a plus

Responsibilities

• Provide technical support for desktop hardware, software, and peripherals across Windows, macOS, and Linux environments
• Troubleshoot and resolve basic to complex technical issues, including networking and system performance concerns
• Install, configure, and maintain computing devices and applications for faculty, staff, and students
• Support academic labs, point-of-sale systems, and mobile devices (iOS/Android)
• Document incidents, resolutions, and processes in ticketing systems and knowledge bases
• Deliver exceptional customer service and communicate technical information clearly to non-technical users
• Assist with deployment, testing, and implementation of new technologies and system upgrades
• Collaborate with IT teams on projects, initiatives, and strategic improvements
• Stay current with industry trends and emerging technologies relevant to higher education

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• Annual 6% gift of your base salary to your retirement plan
• 4% matching contribution to retirement plan
• 18 days of personal leave in your first year
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED