Senior Support Specialist/Student Services Technician I - Open Exam

Cincinnati Public Schools•Cincinnati, OH

14h•$23

About The Position

This is an office support position with the Cincinnati Public Schools (CPS). This position is assigned the more difficult clerical and data entry duties in the support of assigned department/school. Must be able to type, file and distribute a variety of documents for CPS. Must be able to answer phone calls and respond to requests for information to provide general support and assistance to assigned supervisor and other Support Specialist. Senior Support Specialists are assigned throughout the District, outside of the Student Services Department. Senior Support Specialist (Elementary) are assigned to Elementary Schools. Student Services Technician I’s are assigned to the Student Services Department.

Requirements

Knowled g e of : basic mathematical principles.
English usage, spelling, grammar and punctuation.
typing and word processing techniques.
Department procedures, policies and rules as they relate to assigned position.
Skill to: Operate assigned vehicle, machinery, equipment, and tools as appropriate to assigned area of responsibility.
Operate copy machines, printers, scanners, fax machines, office phone, smart phone, computer, laptop, tablet.
Utilize Microsoft Office products including Word, Excel and PowerPoint and various Board of Education databases/software.
Abilit y to : work independently in absence of supervision.
communicate clearly and concisely.
communicate verbally and in writing.
perform routine mathematical calculations.
type/word process at a speed necessary for successful job performance.
prepare, edit and proofread a variety of documents and correspondence.
interpret and explain department/school policies, procedures and rules as they relate to assigned position.
establish and maintain professional working relationships with those contacted in the course of work.
maintain confidentiality of information.
work occasional overtime, or other than normal shift to meet work schedules.
Three years of responsible clerical work experience.
Possess a high school diploma or G.E.D. and successful completion of a training program in the use of PC modules in word processing and data base.
Must have a valid Driver License.
This is a sensitive classification; therefore applicants for appointments must pass a security clearance, which includes a check of employment references and criminal records.

Responsibilities

Prepare, type, word process and proofread a variety of documents, including general correspondence, agendas and reports.
Delegate and oversee the work of clerical staff, new or recently transferred employees as needed.
Enter a variety of data and information in various computer data files and program.
Answer the telephone and provide assistance to other CPS staff and the general public.
Provide information on department/school policies and procedures as required.
Assist in the monitoring of calls, visitors and correspondence
Route inquires and complaints to appropriate personnel.
File documents, reports and correspondence for department.
Maintain filing systems, both manual and computerized; assist in maintaining records for department.
Operate a variety of equipment, including a telephone, PC, copy machine and fax machine.
Input, retrieve, update data and text in computerized files.
Order, maintain and inventory supplies, materials and equipment for department.
May provide instructions and assistance to lower level, new and newly transferred employees.
May assume duties of absent employee within department.
May verify funds available for a variety of financial activities within department.
May compile, calculate, maintain and review department/school payroll; verify time sheets.
Perform related duties as required.