Senior Support Engineer
Nebius
•$140,000 - $215,000•Remote
About The Position
Nebius is looking for a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers. This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations. As a senior team member, you will lead process improvements, mentor junior staff and develop scalable support practices. This is a shift work role. You’re welcome to work remotely from the United States.
Requirements
- Linux administration – expert
- Networking – advanced
- Kubernetes – advanced
- Cloud platforms (AWS, Azure, GCP) – advanced
- Python/Bash scripting – advanced
- Machine learning training, inference and pipelines – intermediate
- Data storage concepts – advanced
- Troubleshooting & problem-solving – expert
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- 7+ years in technical support
- 5+ years of cloud hands-on.
Nice To Haves
- Relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration or Kubernetes are highly desirable.
Responsibilities
- Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments.
- Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
- Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
- Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
- Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
- Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
- Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
- Maintain and continuously enhance technical documentation, reflecting best practices.
- Provide technical leadership and mentorship to mid-level support colleagues.
- Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services.
Benefits
- 100% company-paid medical, dental, and vision coverage for employees and families.
- Up to 4% company match with immediate vesting for 401(k) Plan.
- 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers.
- Up to $85/month reimbursement for mobile and internet.
- Company-paid short-term, long-term, and life insurance coverage.
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
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What This Job Offers
Job Type
Full-time
Career Level
Senior
