Remote Senior Support Engineer - MSP

My IT Crew • New York, NY

1d • $85,000 - $100,000 • Remote

About The Position

This position is fully remote anywhere in the United States. My IT Crew is a leader in the Managed Service provider space since 2016, striving for excellence and achieving it with a consistent 97% client satisfaction. They adopt new tools to enhance efficiency and provide best-in-class support, with useful documentation readily available. The company fosters a culture of collaboration through meetings and weekly team-led training, encouraging employees to drive their own growth and the company's progress. They are expanding operations and seeking a Senior Support Engineer to join their Service Delivery Team.

Requirements

• Proven experience as a senior technical engineer, preferably in an MSP Environment
• Ability to diagnose and resolve advanced issues
• Excellent communication skills
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the MyITcrew Core Values and meet standard metrics
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
• Advanced skills in the management of Active Directory Domain environments
• Proficient in networking, for both on-premise and cloud-based networks.
• A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence for systems, software, and hardware
• Document/Update internal Kb’s, SOP’s, Wiki’s
• Ask educated questions and listen to customers to determine the root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed