Senior Support Engineer

Blue Yonder•Scottsdale, AZ

6d•Remote

About The Position

Blue Yonder, Inc. is seeking a Senior Support Engineer to drive the design, optimization, and implementation of Blue Yonder’s (BY) Warehouse Management System (WMS). This role involves software design, development, integration mapping, architecture, and providing solutions for customers. The engineer will offer technical expertise in implementing BY's WMS product, facilitate technical discussions, design solutions across integrated systems, and ensure successful provisioning, validation, and implementation of WMS and its integrated applications. Responsibilities include testing industry best practices, defining product roadmaps for business process migrations, leading technical discussions for WMS integration, overseeing WMS and integrated system implementation, identifying and resolving high and critical issues, consulting with clients, advising on best practices for WMS deployment, managing end-to-end WMS solution delivery, coordinating testing, verifying quality assurance, customizing solutions, developing and deploying automation scripts for high availability environments, handling service requests efficiently, and staying updated on WMS technology trends and improvements.

Requirements

Bachelor’s or foreign equivalent degree in Computer Science, Engineering, or a related field
5 years of progressive, post-baccalaureate experience in the job offered or as a Technical Architect, Business Consultant, Software Developer, or in a related/similar position.
5 years in project implementation Warehouse Management System (WMS), including application support
5 years in Scripting languages to include Bash, Power Shell, Perl, or Python
5 years in Basic networking
5 years in Operating System including Windows or Linux
5 years in Database Management System
5 years in SQL Server
5 years in Oracle

Responsibilities

Drive the design, optimization, and multiple end-to-end project implementation of Blue Yonder’s (BY) Warehouse Management System (WMS), including software design, development, integration mapping, architecture, and software solutions for customers, utilizing industry best practices and process methodologies.
Provide technical and delivery aspects of implementing Blue Yonder’s WMS product expertise solution.
Facilitate technical discussions, designing solutions across integrated systems and ensuring successful provisioning, validation, and implementation of WMS and its integrated applications.
Test industry best practices, defining product roadmaps for business process migrations.
Lead technical discussions and provide solutions for integrating WMS with various applications.
Oversee the provisioning, validation, and implementation of WMS and its integrated systems.
Identify high and critical issues related to WMS and its integrated products.
Consult with clients to understand their business needs and provide tailored solutions.
Define product roadmaps for the migration of existing customers to the latest WMS versions as per recommended architecture.
Advise on industry best practices to optimize WMS deployment and usage.
Manage the end-to-end delivery of WMS solutions, ensuring alignment with business objectives.
Coordinate testing phases and verify quality assurance of implemented solutions.
Customize solutions for customers across various sectors, ensuring they meet specific business requirements.
Develop and deploy scripts for service start and stop automation to maintain high availability environments with minimal downtime.
Handle service requests efficiently, ensuring timely resolution and customer satisfaction.
Maintain awareness of the latest trends and advancements in WMS technology.
Proactively identify opportunities for process improvements and system enhancements.