Senior Support Engineer - Pathnet
About The Position
This role serves as a primary technical support resource for customers using Oracle Health PathNet. The successful candidate will bring hands-on PathNet product knowledge and independently troubleshoot moderately complex customer issues, provide technical guidance, support product releases and updates, and partner with internal teams to improve product reliability and the overall customer experience. The individual will be responsible for supporting the PathNet solution, managing customer service requests through resolution, documenting troubleshooting steps and solutions, and serving as a knowledgeable resource for customers and internal stakeholders.
Requirements
- Hands-on PathNet product knowledge
Responsibilities
- Serve as a primary technical support resource for customers using Oracle Health PathNet.
- Independently troubleshoot moderately complex customer issues.
- Provide technical guidance.
- Support product releases and updates.
- Partner with internal teams to improve product reliability and the overall customer experience.
- Support the PathNet solution.
- Manage customer service requests through resolution.
- Document troubleshooting steps and solutions.
- Serve as a knowledgeable resource for customers and internal stakeholders.
Benefits
- Flexible medical
- Life insurance
- Retirement options
- Volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
