Senior Support Analyst - PathWise Clients Support

Aon Corporation•Toronto, ON

5d•Hybrid

About The Position

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our PathWise Solutions Group (PSG) business group within Aon’s Reinsurance Solutions. The salary range for this position is $$74,500 - $99, 500}. The actual salary will vary based on applicant’s education, experience, skills and abilities, as well as internal equity. The salary may also be adjusted based on applicant’s geographic location. Aon also offers you a generous incentive earning opportunity and a comprehensive benefits package. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Requirements

Advanced Degree in a quantitative field such as Mathematics, Finance, Statistics, Actuarial Science
2 to 3 years' experience in the financial services sector as a Quantitative Analyst / Advisor
Knowledge of general insurance products for liability modelling purposes
Understanding of financial assets including derivatives
Familiarity with Monte Carlo simulations
Knowledge and experience with Python.
Strong communication skills for heavy team and client interactions
Ability to work independently

Responsibilities

Monitor and respond to operational issues in PathWise based on client specific requirements and processes
Assess and prioritize user issues and ensure they are recorded and addressed in a timely manner
Create monthly reports for clients which document system availability and support services provided
Support cloud operations and maintenance as it pertains to the management of client operations in Aon’s hosted environments.
Help maintain and strengthen client relationships through participation in client consultations
Become subject matter experts in PathWise software features and functionality.
Be a primary contact for select clients
Maintain and update insurance liability models as required by software updates and client requests.
Maintain financial asset models for use in balance sheet projections of life insurance companies
Further the development of robust implementations for end-to-end automated processes in PathWise.
Participate in the expansion of PathWise functionality as required or as requested by clients