The Pinnacle Service Professional delivers elite, "white glove" support to a select group of top-tier Financial Advisors. This role goes beyond traditional call center responsibilities, requiring a higher standard of service, expertise, and relationship management. Pinnacle Service Professionals serve as trusted partners, providing proactive, personalized assistance that reflects deep industry knowledge and a commitment to excellence. The Supervisory Principal is responsible for completing front-line supervisory tasks on a daily basis and reporting potential sales practice concerns to the Regional Supervisory Principal. Great emphasis will be placed upon completing tasks according to the established Service Level Agreements and at a high level of quality. The Supervisory Principal may also serve as the Subject Matter Expert for certain complex products, centralized review processes, and/or business models where the SP will act as the primary supervisor for all HOS, Branch OSJ, and advisors under field OSJs.
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Job Type
Full-time
Career Level
Senior
Education Level
Associate degree