Senior Supervisory Legal Analyst - Law Enforcement Response

ZG Subpoena Solutions•Chicago, IL

8d•$75,000 - $110,000•Hybrid

About The Position

ZG Subpoena Solutions (ZGSS) is a close-knit team of dedicated professionals who work together to design, implement, and manage customized solutions for business processes, including legal process compliance and third-party requests for access to user data. Our clients rely on us to tackle this critical yet non-revenue-generating work, allowing our clients to focus on providing their customers with outstanding products and services. We love working here because we like standing at the intersection of user data and law enforcement demands. We are driven to provide better service every day, and we genuinely like being part of a team at the center of the action. Our business is rapidly expanding, and we are eager to capitalize on our continued growth and position as the leader in legal process response solutions. We are seeking a strategic and detail-oriented Senior Supervisory Legal Analyst with high emotional intelligence, sound judgment, and strong analytical and critical thinking skills to manage client engagements and lead a team of legal analysts responsible for handling third-party requests for client data. The ideal candidate must possess demonstrated leadership capabilities and deep knowledge of applicable laws, policies, and compliance standards. This individual is adept at reviewing and resolving complex team escalations, conducting performance and productivity monitoring, and is committed to the growth and development of team members.

Requirements

Meticulous organization and strong attention to detail to ensure accurate analysis, effective request handling, and consistent, high-quality results.
Strategic leadership through information synthesis, data-driven decision-making, and empowerment of team ownership and accountability.
Exceptional critical thinking skills with the ability to evaluate complex decisions, balancing factors, outcomes, and organizational impact.
High emotional intelligence, self-awareness, and a growth mindset characterized by openness to feedback and empathy for others.
Effective collaboration across diverse teams while maintaining a positive, professional demeanor.
Consistent composure and confidence while inspiring and leading teams through change.
Associate’s degree or higher preferred; or equivalent combination of education and experience.
A minimum of 7+ years of relevant experience in the legal or compliance field and a minimum of 4 years of leading a team is required.
Proficiency in Google Workspace, internet technology, and software (Zendesk a plus, but not required).
Must be able to pass a criminal background check and be willing to apply for a U.S. government security clearance and/or pass a drug test if requested.

Nice To Haves

Zendesk a plus, but not required.

Responsibilities

Oversee client engagements by tracking goal progress, assigning priorities, delegating tasks, meeting deadlines, reporting compliance risks, and communicating engagement status to leadership.
Maintain a comprehensive understanding of applicable laws, including laws relevant to client guidance.
Analyze and respond to all types of legal requests in accordance with client policies and procedures, ensuring accuracy and consistency.
Review and resolve team escalations, seek guidance when needed, and document for alignment.
Assesses client materials to identify gaps, evaluate and implement procedural revisions, and escalate policy issues.
Analyze engagement and productivity data to refine benchmarks, optimize resources, resolve issues, and deliver actionable insights to leadership.
Drive accountability and alignment by participating in QA, analyze results, and enhance training to close skill gaps and strengthen the team.
Analyze reports to extract business insights, present findings to leadership, and support organizational strategy implementation.
Handle sensitive content with professionalism while holding others to the same standard.
Facilitate client onboarding by aligning with leadership, preparing resources, and ensuring clear communication for a successful launch.

Benefits

A hybrid and/or fully remote work arrangement depending on geographic location.
Work-life balance, generous PTO (earn up to 15 days annually), and 11 paid holidays.
Competitive compensation and discretionary bonus.
A full range of generous benefits, including medical, flexible spending accounts, dental, vision, short-term and long-term disability, employee assistance program (EAP), commuter benefits, pet discount plan, pet insurance, ID theft protection, and more.
401(k) retirement plan and profit sharing.
Weekly DoorDash meal allowance.
Employee discount program.
Quarterly volunteer opportunities.
A proud commitment to employee well-being.
Onsite fitness center (Chicago).