Senior Supervisor Hospital Services

WM•Memphis, TN

3d•Hybrid

About The Position

Under direction, oversees all activities of the Hospital Services Technicians. Manages the time schedules and collection efficiency of the Hospital Services Technicians. Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed. Provides site supervision of On-Site Service Technicians at multiple locations. Coordinates delivery and pick-up with MAE, outside vendors, and others as required. Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned. Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues. Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested. May oversee outside vendor services as well. Perform other duties and responsibilities, as assigned.

Requirements

Associate's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 2 years of related work experience.
3 years of supervisory experience, preferably in a healthcare setting.
Valid Driver's License.

Responsibilities

Oversees all activities of the Hospital Services Technicians.
Manages the time schedules and collection efficiency of the Hospital Services Technicians.
Selects, trains, manages and develops an effective and efficient Services staff.
Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed.
Provides site supervision of On-Site Service Technicians at multiple locations.
Coordinates delivery and pick-up with MAE, outside vendors, and others as required.
Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues.
Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
May oversee outside vendor services as well.
Perform other duties and responsibilities, as assigned.