Senior Supervisor, Distribution Operations (Bilingual)

Fox•Tempe, AZ

21h•$62 - $65•Onsite

About The Position

The Senior Supervisor, Broadcast Operations (Bilingual) is a hands-on technical leader responsible for overseeing master control playout and operational workflows within the FOX Technology Center. This role serves as a senior escalation point for operational and technical issues, making critical real-time decisions that protect on-air integrity and support live revenue-generating broadcasts. Working closely with Engineering, FOX Sports, Entertainment, and News teams, you will help test, validate, and operationalize new technologies and distribution solutions. You will leverage deep expertise in playout automation, graphics systems, server-based playout, and content distribution workflows to maintain operational excellence in a fast-paced, 24/7 environment. This role requires a combination of technical expertise, operational leadership, and sound decision-making during live events and high-pressure situations.

Requirements

3+ years of experience in a senior broadcast operations, master control, or technical operations role
Fluency in both Spanish and English
Experience with media operations and technical transmission systems
Strong knowledge of Media Supply Chain workflows, Live Sports Production, and OTT distribution systems
Deep understanding of master control playout automation systems
Experience supporting live event and live sports operations
Ability to manage escalations and make sound decisions in high-pressure environments
Strong troubleshooting skills across playout, distribution, and broadcast systems
Ability to translate business requirements into operational and technical solutions
Excellent communication, collaboration, and organizational skills

Nice To Haves

Knowledge of emerging technologies such as 4K, HDR, and HDR10+
Familiarity with industry standards including AMWA and SMPTE
Experience with disaster recovery and business continuity operations
Experience testing and validating new broadcast and distribution technologies
Knowledge of IP-based media and broadcast workflows

Responsibilities

Oversee daily media ingest, processing, preparation, playout, and distribution activities for live and non-live content
Supervise live sports and event operations within Master Control to ensure seamless execution
Serve as the primary escalation point for operational and technical issues during assigned shifts
Make critical real-time decisions to maintain on-air continuity and protect live revenue streams
Quickly restore services and coordinate recovery efforts during technical failures
Monitor, configure, test, and troubleshoot distribution systems to maximize reliability and operational performance
Assist in the creation and maintenance of standard operating procedures (SOPs), workflow documentation, and operational guidelines
Support training and knowledge-sharing initiatives across the Master Control team
Support Business Continuity and Disaster Recovery initiatives
Partner with Engineering teams to evaluate, test, and implement new technologies and operational workflows
Work closely with Engineering Operations to troubleshoot and resolve technical issues
Collaborate with Media Operations teams to establish and maintain operational best practices
Provide exceptional support to internal stakeholders across FOX Sports, FOX News Media, FOX Entertainment, and other business units
Coordinate closely with Master Control Supervisors, Operators, Technical Operations leadership, and Live Integration teams to ensure operational alignment
Partner with Incident Managers and external stakeholders to facilitate timely communication and issue resolution
Utilize operational data and dashboards to identify trends and opportunities for improvement
Monitor service performance and operational metrics
Support process improvement initiatives that increase reliability, efficiency, and scalability
Contribute to team and departmental objectives and key results