Senior Supervision Manager

Bank of America•Boston, MA

4d•$93,600 - $121,600•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Senior Supervision Manager (SSM) operates as a member of the Supervisory Operations leadership team. In this capacity, the SSM acts as liaison to senior leadership for day-to-day responsibilities of the team having demonstrated strong performance, leadership, and subject matter expertise. Key responsibilities include, but are not limited to, performance of all activities associated with the Supervision Manager/ Principal role in addition to the coordination of day-to-day activities including, but not limited to, control and audit remediation, registration requests, electronic communication monitoring, associate investment monitoring, and communication & tracking of key performance objectives. Additional responsibilities include proactively identifying risk, driving operational excellence, and developing front-line unit proficiency through supplemental training, active coaching & remediation of policy and procedure violations.

Requirements

Bachelor’s Degree or equivalent work experience
Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)
Familiarity with compliance and regulatory issues
Strong auditing background with willingness to travel
Strong leadership abilities, communication and delegation skills
Familiarity with Microsoft Word, Excel and PowerPoint

Nice To Haves

Attention to Detail
Continuous Improvement
Controls Management
Risk Management
Fraud Management
Issue Management
Monitoring, Surveillance, and Testing
Oral Communications
Regulatory Relations
Active Listening
Decision Making
Due Diligence
Leadership Development
Policies, Procedures, and Guidelines Management

Responsibilities

Complies with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm
Oversees the development and maintenance of workflows, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments
Monitors call center activities or financial center's ability to handle and resolve complaints
Coordinates day-to-day activities such as control and audit remediation, mock audits of books and records, onboarding of registered associates, and communication and tracking of key performance objectives