Senior Success Lead, Public Sector

Datavant

10d•$140,000 - $175,000

About The Position

Datavant is seeking an experienced relationship manager with deep government and public sector engagement experience to join its Strategic Engagement team, the value organization of Datavant Life Sciences. The team aligns products and services with customer strategic objectives to deliver measurable outcomes, maximize value, accelerate impact, and foster long-term relationships. This role combines commercial outcomes, including value realization, customer satisfaction, and renewals, with post-sale activities such as strategic engagement leadership, delivery, adoption, advocacy, and retention. The position manages a dedicated portfolio of up to five government-practice accounts, focusing on accelerating value from end to end. The role requires collaborating with customers and internal teams, managing complex programs, and supporting a fast-paced, continuously improving environment. The estimated base salary range is $140,000–$175,000 USD, with eligibility for additional variable compensation. The role is not eligible for employment sponsorship.

Requirements

At least 7 years of experience in healthcare technology and customer-facing roles.
At least 4 years of experience in the federal government, with government contractors, or with government-adjacent organizations.
Strategic program and project management experience, with a client-value-centered approach.
Demonstrated ability to build deep, trust-based relationships with customer stakeholders.
Ability to expand relationships beyond direct contacts through rapport-building.
Demonstrated ownership of complex, high-value customer accounts.
Strategic thinking and ability to connect trends across customers to shape value propositions.
Effective, empathetic internal and external communication.

Nice To Haves

Experience working within a government agency or government-adjacent organization, a real-world data (RWD) health analytics company, a CRO, or a healthcare-sector systems integrator.
Experience with clinical data, RWD/RWE, patient consent, and/or HIPAA privacy requirements.
Experience applying RWD and RWE in pharmaceuticals and life sciences.
Understanding of drug development and/or clinical trials.
Experience with technology across federal health agencies or departments, including HHS, NIH, FDA, CMS, ARPA-H, CDC, AHRQ, SAMHSA, HRSA, ASPE, ONC/ASTP, VHA, DHA, or DARPA.
Experience working with program officers, CORs, and senior government stakeholders as clients, including building trusted relationships with agency leadership.

Responsibilities

Own engagement management and value management for a portfolio of up to five accounts in the government practice, with an emphasis on accelerating value end to end.
Develop a deep understanding of government and government channel partner accounts, their strategic objectives, and how they use data to achieve them through meetings, workshops, quarterly business reviews, and other engagement techniques.
Develop ideas and support partners in achieving success as they define it.
Learn customer goals and strategies and connect them to Datavant's solutions and products.
Manage complex programs involving multiple partners and contractors; prioritize effectively, balance analysis with speed of execution, and escalate complex edge cases appropriately.
Drive long-term customer value by increasing product adoption, strengthening satisfaction and account health, and building trusted relationships.
Operate effectively in a fast-paced, continuously improving environment, navigating ambiguity while creating clarity and scalability for customers and the business.
Collaborate with cross-functional partners and surface insights that inform product and sales strategies across portfolio account teams.
Take a self-service-first approach to problem solving and navigating internal and external questions.
Communicate and present effectively while maintaining strong internal and external relationships with passion, empathy, and hard work.
Help build a company-wide culture of customer-centricity.