SME - Finastra PAYPLUS

Finastra Technology • Atlanta, GA

8d • Onsite

About The Position

The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technical expertise in Finastra’s PAYplus USA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams.

Requirements

• Strong hands-on experience with Finastra PAYplus USA (mandatory)
• Recent relevant PPUSA experience within the last four years
• Strong skills in trace analysis, database investigation, and rule configuration
• Ability to solve complex problems using analysis of multiple data sources
• Works independently with minimal guidance
• Strong analytical and decision-making skills
• Understanding of U.S. payment processing and banking operations
• Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem
• Strong written and verbal communication skills
• Comfortable interacting with senior client and internal stakeholders

Responsibilities

• Provide in-depth subject matter expertise in Finastra PAYplus USA across configuration, processing flows, and production operations
• Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms
• Act as a product authority for complex configurations, system options, and payment processing behavior
• Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis
• Recreate issues using GUI, database analysis, and trace logs
• Analyze PPUSA core tables, business flows, traces, and system behavior
• Review end-to-end payment processing flows and determine configuration vs. code-related issues
• Execute solutions and support QA/L2 during validation
• Participate in client escalation calls
• Explain complex technical issues clearly to client and internal stakeholders
• Provide structured status updates, risk assessments, and next steps
• Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders
• Own end-to-end accountability for assigned PPUSA processes or operational objectives
• Work closely with L1, L2, QA, Product Management, and Development teams
• Operate within broad guidelines while exercising sound professional judgment

Benefits

• Unlimited vacation
• Hybrid working arrangements
• Paid time off for voting
• Bereavement leave
• Sick leave
• Confidential one-on-one therapy through our Employee Assistance Program
• Support from our network of Wellbeing Champions and Gather Groups
• Calendar of monthly events and initiatives designed to help you thrive
• Medical insurance
• Life insurance
• Disability insurance
• Retirement plan
• Lifestyle and other benefits
• Paid time off for volunteering
• Donation matching
• Participation in multiple DE&I groups
• Access online learning and accredited courses through our Skills & Career Navigator tool
• Global recognition program, Finastra Celebrates
• Regular employee surveys

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed