Senior Stylist
Richemont•New York, NY
•$28 - $31•Onsite
About The Position
An ALAÏA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.
Requirements
- At least 5 years of experience in luxury retail
- Previous experience in retail sales and operations
- Excellent interpersonal, communication, and computer skills are required
- Strong attention to detail with the ability to handle multiple tasks simultaneously
- Ability to sit down and stand for extended periods of time
- Able to work open availability including evenings, weekends and holidays
- Ability to lift up to 20lb boxes regularly
Responsibilities
- Ensures every client is welcome, well taken care of and takes pride in developing long-term relationships
- Is aware of crm targets and actively engages in all actions to reach them
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
- Has at heart to offer excellent customer service and improve individual business performance
- Uses all omnichannel services available to grow omnichannel sales
- Is aware of store and individual SALES and KPIS targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
- Is aware of local trading environment and competitors ‘activities
- Ensures impeccable store environment, BOH and grooming at any time of the day
- Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
- Implements all guidelines related to store and back of house management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards
Benefits
- medical
- dental
- vision programs
- Health savings accounts
- flexible spending accounts
- life insurance
- disability benefits
- 401(k) with employer match
- paid time off
- wellness reimbursement benefit
- employee assistance program
- volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
