Senior Strategy and Reporting Analyst
About The Position
The Senior Collections Reporting & Strategy Analyst is responsible for delivering accurate, timely, and insightful reporting while supporting the development and optimization of collections strategies. This role analyzes collections data, monitors key performance indicators (KPIs), and provides actionable insights to improve recovery rates, operational efficiency, and portfolio performance. The analyst partners closely with operations, risk, and analytics teams to evaluate collection strategies, design reports, and drive data-informed decision making. Additionally, the role leverages advanced analytics and Artificial Intelligence (AI) tools to enhance collections strategies, automate reporting and identify process improvement opportunities. This role requires in-depth knowledge of the source data repositories across the enterprise and the expertise to summarize complex data models to create critical dashboards for senior management. The position plays an important role in using past performance to predict future performance and guide strategic decisions for the Enterprise Collections team.
Requirements
- Have a Bachelor’s degree in Finance, Business, Statistics, Data Analytics, or equivalent work experience
- Have 2+ years of experience in analytics, reporting, or strategy within collections, credit risk, or financial services
- Have strong SQL and data querying skills (experience with platforms such as Databricks, GCP, Snowflake, or similar)
- Have proven experience with Microsoft Power BI. Experience with Python, R or similar programs. Experience with AI tools
- Have advanced proficiency in Excel and data visualization tools (e.g., Power BI, Tableau)
- Have strong analytical and problem-solving skills with the ability to interpret large datasets and translate findings into strategy recommendations
- Have experience in analyzing and optimizing collections strategies, dialer campaigns, and portfolio segmentation
- Have excellent communication skills with the ability to present insights clearly to leadership
- Have strong work ethic, curious and persistent determination in reviewing, and reconciling variances
- Have strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Have experience in banking, fintech, or consumer lending.
- Have knowledge of collections lifecycle management and delinquency management strategies
- Have experience with predictive modeling, behavioral scoring, or strategy testing frameworks (e.g., champion/challenger testing)
Responsibilities
- Manage and oversee the development and creation of the Enterprise Collection Team’s suite of BI Reporting and Dashboards and scorecards.
- Monitor key collections KPIs such as roll rates, delinquency trends, right-party contacts (RPC), promises to pay (PTP), cure rates, and recovery performance
- Analyze portfolio performance across delinquency buckets and identify key drivers impacting collections outcomes
- Support the development, testing, and optimization of collections strategies, including segmentation, treatment paths, and contact strategies using A/B testing
- Evaluate the effectiveness of collections strategies and recommend improvements based on data insights
- Partner with collections leadership to identify opportunities for operational improvements and enhanced recovery performance
- Analyze dialer and campaign performance to optimize contact rates, RPCs, and PTP conversion
- Support forecasting, capacity planning, and campaign performance tracking
- Ensure data accuracy, integrity, and consistency across reporting platforms and datasets
- Create and maintain documentation for reporting processes, data definitions, and strategy logic
- Translate complex data into clear insights and presentations for senior leadership and operational teams
- Support ad-hoc analysis requests from operations, risk management, and executive teams
- Collaborate with technology and data teams to enhance reporting infrastructure and automate manual processes
- Leverage Artificial Intelligence (AI) and advanced analytics tools to enhance strategy development, identify trends, and automate insights generation
- Be a self-starter in determining future reporting needs for the team.
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
