Senior Strategic Solutions Engineer

Cloudflare • San Francisco, CA

9d • Onsite

About The Position

The Pre-Sales Solution Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Requirements

• Passionate about technology.
• Ability to explain complex technical concepts in easy-to-understand terms.
• Naturally curious and an avid builder.
• Appreciate the diversity of challenges in working with customers.
• Good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.
• Understanding of “how the internet works”.
• Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other.
• Can explain the difference between authoritative DNS & recursive DNS.
• Understand the role of a firewall.
• Understand why TLS (SSL) plays an increasingly important role on today's Internet.
• Solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike.
• Understanding of how customers make buying decisions.
• Ability to explain ROI.

Nice To Haves

• Business Fluency in German
• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Previous experience in a pre-sales SE or consulting role (doesn't have to be in tech)
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• You've built a web application before, or contributed to an existing application in a meaningful way
• You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare's role in defending against them
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
• Exposure to emerging technical landscape trends, e.g. SASE and Zero Trust

Responsibilities

• Responsible for the technical sale of the Cloudflare solution portfolio.
• Ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers.
• Act as the technical customer advocate within Cloudflare.
• Work closely with Sales, Product, Engineering, and Customer Support teams.
• Seek out and create scalable solutions for customer needs.

Benefits

• Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
• Significant improvement in performance and a decrease in spam and other attacks.
• Project Galileo: Equipping journalism and civil society organizations with tools to defend themselves against attacks.
• Athenian Project: Ensuring state and local governments have the highest level of protection and reliability for free.
• 1.1.1.1: A faster, more secure and privacy-centric public DNS resolver.
• Commitment to privacy: never storing client IP addresses, not selling user data to advertisers or using it to target consumers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed