Senior Strategic Program Manager (United States)

LumApps•New York, NY

About The Position

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now! Team At LumApps, we partner with the world’s largest enterprise organizations to transform communication, operations, and engagement. As a Senior Strategic Program Manager, you will lead complex enterprise programs across the full customer lifecycle — from pre-sales strategy through onboarding, integrations, governance, and long-term value realization. This role combines strategic advisory, program leadership, and commercial impact. You will act as a trusted advisor to global enterprise customers, shaping transformation initiatives and ensuring measurable business outcomes.

Requirements

7+ years of relevant work experience in Project / Program Management, preferably in the SaaS industry Curiosity & Strategic
Discovery : You ask insightful questions to understand the broader business context, goals, and constraints behind customer initiatives. You are naturally curious, uncover root causes and opportunities, and continuously deepen your strategic and technical expertise.
Communication & Executive Storytelling : You communicate with clarity and confidence across all levels, from operational teams to executives. You synthesize complex information into clear insights, recommendations, and next steps while effectively facilitating alignment.
Empathy & Trusted Partnership : You build strong relationships through empathy, credibility, and transparency. You understand stakeholder motivations, navigate challenging conversations constructively, and foster trust.
Business Acumen & Value Orientation : You understand SaaS business drivers and connect customer priorities to measurable outcomes such as ROI and strategic impact.
Ownership & Drive : You take initiative and operate with a strong sense of ownership. You are proactive, hands-on when needed, and consistently push programs forward with a customer-first mindset.
Results Orientation : You focus on outcomes over activity, measuring success through impact, adoption, and long-term value. You persistently drive initiatives to completion and remove blockers.
Program Organization & Strategic Planning : You bring structure and rigor to complex programs, managing multiple workstreams and priorities effectively. Your planning enables teams to execute with clarity and confidence.
Resourcefulness & Problem Solving : You are pragmatic and creative in navigating ambiguity, leveraging expertise, data, and tools to move initiatives forward. You continuously seek smarter ways of working, including using new technologies to enhance productivity.

Nice To Haves

Experience of working with enterprise customers
Experience with full lifecycle SaaS implementation and deployment on a global scale
Experience with Agile methodologies and project management tools is a plus.
Global Mindset & Cultural Intelligence

Responsibilities

Define and lead the execution of strategic program plans, including success metrics, governance structures, milestones, and value realization frameworks.
Oversee the full lifecycle of complex engagements, from pre-sales alignment through onboarding, adoption, optimization, and long-term value delivery.
Act as the voice of the customer, ensuring customer priorities and insights inform internal strategy, product direction, and service improvements.
Leverage customer data and program insights to proactively identify risks, opportunities, and areas requiring executive attention, ensuring programs stay on track and deliver impact.
Engage and influence stakeholders at all levels, including Senior Leaders, and functional leaders across Communications, HR, IT, Operations, and frontline business units.
Partner closely with Account Management and Sales to develop joint account strategies, support value storytelling, and identify expansion and service opportunities.
Lead governance and executive cadences, including steering committees, program reviews, and decision forums to maintain alignment and transparency.
Collaborate cross-functionally with Product, Engineering, Delivery, Sales, and Customer Success to deliver tailored solutions that meet enterprise requirements.
Drive adoption and measurable outcomes at scale, ensuring customers realize value aligned to their business case and strategic priorities.

Benefits

Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays
Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
401k Retirement Plan – We match 100% of your contribution up to 4%
Family-Friendly Policy – Inclusive maternity & paternity leave
Team Celebrations & Seasonal Events – Because culture matters
Equipment – We provide you with a laptop

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