Senior Strategic Partner Manager

DoorDash USA•Chicago, IL

4d•Hybrid

About The Position

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.

Requirements

You have 3+ years of experience in a post-sales or Account Manager role or related experience
You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)
You maintain a strong bias for action and an ability to operate as an owner for your book of business
You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)
You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
You manage a book of business, with clients in small to mid-sized markets

Nice To Haves

Spanish speaking is a plus!

Responsibilities

Manage top SMB Restaurant merchant partners (in the SMB restaurants vertical) across the country, while meeting/exceeding revenue goals
Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
Use data to test daily operational processes to keep our merchants efficient
Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform
Navigate C-suite level decision makers by leveraging thoughtful data and complex objection handling

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program