Senior Account Manager

Higher People • Seattle, WA

25d • Onsite

About The Position

This is a newly created, senior Strategic Account Manager role focused on TikTok — a newly onboarded and highly important partner currently led directly by the CEO. The role combines strategic account management, complex program management, and cross-functional orchestration across Product, Insurance, BD, and Marketing. Quick facts: Newly onboarded, highly strategic partnership — this hire will own the TikTok relationship, one of the company's most important accounts. Requires professional/business-level fluency in Mandarin (not Cantonese) and English, including the ability to explain complex business concepts fluently in English. Reporting structure not yet finalized — the CEO currently leads the TikTok relationship directly.

Requirements

• Professional/business-level fluency in Mandarin and English, including the ability to explain complex business concepts fluently in English
• Senior-level experience owning a large, complex, strategic account or customer relationship (Strategic Account Manager, Account Manager, Customer Success Manager, or Project/Program Manager background)
• Strong cross-functional coordination experience across Product, Marketing, Sales/BD, and Operations
• Experience managing stakeholders and communication across different geographies and time zones
• Comfortable with data and spreadsheets; able to understand account economics (revenue, margin, ROI) and use them to inform strategy — doesn't need to be a finance expert
• Credible operating with senior/executive stakeholders (e.g., a Head of Insurance-level counterpart)
• Proactive, strategic thinker who brings ideas rather than only reacting to requests
• Comfortable with ambiguity and a fast-paced startup environment
• Does not need deep insurance industry experience

Nice To Haves

• E-commerce or platform experience (e.g., TikTok Shop, Amazon, or similar marketplaces) strongly preferred
• Current or former TikTok employee who manages merchants and understands TikTok's internal organization, relationships, and politics (current TikTok employees are fair game to recruit)
• Experience at Amazon or another major Seattle-based e-commerce/marketplace company

Responsibilities

• Own and grow the TikTok account end-to-end, becoming the primary point of contact and reducing the day-to-day executive involvement currently required from the CEO and leadership team
• Partner closely with TikTok's ~50-person internal insurance team to bring ideas, identify opportunities, and help expand the company's products (e.g., shipping protection) across TikTok's merchant base
• Coordinate cross-functionally across Product, Insurance, BD, and Marketing to translate TikTok's needs into internal execution
• Navigate TikTok's large, complex, and bureaucratic organization, building trust and relationships across teams with differing priorities
• Build and maintain a credible, senior-level relationship with TikTok's Head of Insurance and other key stakeholders
• Own account-level performance data — revenue/growth, gross margin, marketing spend, profitability, product performance, and ROI — and use it to inform strategy and reporting, both internally and with TikTok
• Grow the TikTok account while maintaining a non-negative profit margin
• Coordinate across time zones and geographies, including with TikTok's and the company's own APAC-facing teams
• Proactively bring ideas and identify new opportunities rather than simply reacting to requests

Benefits

• Visa sponsorship available
• High-visibility ownership of one of the company's most strategically important partnerships, working directly with senior TikTok stakeholders and the executive team
• Opportunity for scope to grow alongside the Strategic Account Management organization as the company scales

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed