Senior Strategic Account Executive - Remote (PST Hours)

UnitedHealth Group•Cypress, CA

9h•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs. This individual may also work closely with sales on prospective clients and RFP responses. This individual will work with IT to translate technology issues the client may be experiencing related to apps or through system installations, migrations, enhancements. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This role is required to work Pacific time zone hours from 8:00am to 5:00 pm.

Requirements

5+ years of client relationship management or account management experience
3+ years PBM Health plan client management
Experience reading, interpreting and negotiating contract terms
Client-facing presentation experience
Proven experience developing written content for executive summaries
Proven advanced understanding of the PBM/pharmacy industry
Proven PBM technical knowledge or technical acumen
Ability to work Pacific Time Zone hours from 8 a.m. to 5 p.m.

Nice To Haves

Experience managing national and/or strategic accounts
Experience working with RxClaim
Experience interpreting financial data
Proven knowledge of applications software and ability to troubleshoot/escalate client escalated issues
Demonstrated understanding PBM technology applications and the upstream/downstream system process flow
Proven ability exhibit leadership through influencing without authority
Proven solid negotiation skills
Proven comfortable with Ambiguity
Proven ability to prioritize among competing tasks
Proven ability to work in self-motivated environment with limited supervision
Proven keen attention to detail and adherence to deadlines

Responsibilities

Ensure the timely and successful delivery of OptumRx solutions according to customer needs and objectives
Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
Management of book of business
Serve as the lead point of contact for all client account management matters with majority involving app technology
Secure renewal and upselling programs
Implement and adhere to client contract / amendments
Contract terms and negotiations
Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
Assist with challenging client requests or issue escalations as needed
Manage ongoing contract relationships and service delivery for assigned book
Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service