Senior Stakeholder Relations Specialist, Self-Directed Services

Fello•Linthicum Heights, MD

About The Position

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Senior Stakeholder Relations Specialist provides administrative and customer service support focused on escalated inquiries from participants or their team members related to Accounts Payable and Financial Reporting processing. The Senior Stakeholder Relations Specialist will collaborate across the team to promote the most efficient and effective resolution strategies across all Self-Directed Services processes. This position will be cross-trained in all Self-Directed Services processes. This role is within Fello's Self-Directed Services department. Fello contracts with the Maryland Developmental Disabilities Administration (DDA) as a Financial Management and Counseling Services (FMCS) provider. In this Medicaid program, participants act as the Employer of Record: they hire their own workers and choose their services while Fello handles all administrative tasks, including payroll and bill payment.

Requirements

Background in finance-related customer service.
Hands-on experience in financial reporting and accounts payable.
Attention to detail.
Ability to manage complex inquiries in a timely, professional manner.
Strong written and verbal communication skills.
Ability to work collaboratively across departments and independently under pressure.
Commitment to process improvement, stakeholder satisfaction, and respectful, clear communication.
High school diploma or GED.
A minimum of three years of experience in finance-related customer service—particularly in financial reporting and accounts payable.

Nice To Haves

A bachelor’s degree in a related field is preferred.

Responsibilities

Provides administrative and customer service support focused on escalated inquiries from participants or their team members related to Accounts Payable and Financial Reporting processing.
Collaborates across the team to promote the most efficient and effective resolution strategies across all Self-Directed Services processes.
Will be cross-trained in all Self-Directed Services processes.