Senior Stakeholder Engagement Manager

Duke Energy•Lake Mary, FL

14h•Hybrid

About The Position

The Senior Public Engagement Manager is responsible for leading strategic outreach and stakeholder engagement efforts for customer delivery projects within an assigned territory, including substation optimization and undergrounding initiatives. This role requires extensive experience collaborating with technical and customer-facing teams, coordinating complex internal and external communications, and operating independently with minimal supervision.

Requirements

Bachelor's degree and at least three (3) years of relevant experience; In lieu of Bachelors degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience
Valid driver's license

Nice To Haves

Experience in customer delivery, distribution operations, or the utility industry.
Strong presentation and communication skills with external audiences.
Ability to effectively manage escalated situations and work with diverse stakeholders.
Excellent written and verbal communication skills.
Knowledge of project management principles.
Customer-facing experience.
Strong organizational, planning, negotiation, and problem-solving abilities.
Experience leading cross-functional teams.
Conflict resolution and stakeholder management skills.
Proficiency in Microsoft Office applications.
Community involvement experience in a professional or personal capacity.
Ability to build relationships with employees, customers, vendors, service providers, and leaders at all organizational levels.
Experience working with community organizations and senior leadership teams.
Event and project planning experience.
Budget management experience.

Responsibilities

Develop and execute project-specific public engagement strategies.
Prepare, coordinate, and distribute communications to property owners and other stakeholders.
Manage, track, and respond to project-related inquiries from external stakeholders.
Keep internal stakeholders informed of project developments to support successful execution.
Participate in project team meetings, field reviews, pre-construction meetings, and customer interactions on-site.
Partner with Government & Community Relations Managers to determine appropriate engagement approaches.
Coordinate development of letters, presentations, and other communication materials with internal teams, including Communications, Legal, Engineering, and leadership.
Oversee the printing and distribution of external communications.
Monitor and document stakeholder concerns and responses for assigned projects.
Lead the planning and execution of public information meetings.