Senior Staff Visual Designer

Crowe•Franklin, TN

18h•Hybrid

About The Position

We are seeking a Senior Staff Visual Designer to drive end-to-end customer experience cohesion across our go-to-market (GTM) ecosystem while accelerating adoption of human-centered design across both the market and our clients. This role sits within our Human-Centered Design (HCD) team and partners closely with design leadership to translate strategic vision into high-quality, scalable visual and interaction outcomes. Operating across internal teams and client engagements, this designer will help organizations undergoing large-scale digital transformation bring HCD to life through tangible, compelling, and production-ready design. This is a hybrid role—for a strategic collaborator, visual craft leader, hands-on producer, and adoption driver— with the option to report to our Grand Rapids, Franklin/Nashville, or Chicago office. As our clients and business invest in large-scale digital transformation, success depends on more than strategy—it requires clear, consistent, and compelling execution that teams can adopt and scale. This role will accelerate strategy-to-execution cycles, ensure CX consistency across all touchpoints, elevate the quality of client-facing deliverables, drive adoption of HCD principles through execution, and strengthen the visual articulation of transformation initiatives. By partnering closely with design leadership, this role ensures that HCD vision is realized consistently and effectively in market and in practice.

Requirements

Proven ability to execute and scale visual design across complex, multi-touchpoint experiences
Proficiency in prepping outputs for both digital and print when necessary
Experience translating established HCD or design strategy into high-quality, production-ready outputs
Track record of collaborating with design leadership and cross-functional partners to deliver cohesive outcomes
Experience influencing stakeholders and/or clients through clear, compelling design work
Experience working within or alongside large-scale digital transformation efforts, enterprise environments, or client-service models
Strong portfolio demonstrating both strategic alignment and hands-on execution
Experience contributing to design systems, visual standards, or reusable patterns
High level of craft in typography, layout, color, and interaction design, including presentation-quality deliverables
Ability to move fluidly between conceptual thinking and detailed production work
Highly execution-oriented with strong design judgment
Proficient designing across different tools and mediums
Collaborative and low-ego, with a partnership mindset
Influential through craft rather than authority
Systems thinker with strong attention to detail
Comfortable operating across internal and client environments
Uphold Crowe’s values of Care, Trust, Courage, and Stewardship
Act ethically and with integrity at all times
Verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
Must not require sponsorship for work authorization

Nice To Haves

Experience in consulting, agencies, or client-facing environments
Background in go-to-market, growth, or product launch initiatives
Strong storytelling and presentation skills
Experience supporting adoption of design practices across organizations

Responsibilities

Create clear, high-quality design artifacts that make HCD actionable for product, engineering, and business teams
Support clients in operationalizing design during digital transformation efforts
Use visual design to reduce ambiguity, increase alignment, and accelerate decision-making
Contribute to reusable patterns and systems that support adoption at scale
Collaborate closely with design leadership to interpret and execute on strategic direction
Provide feedback and perspective to strengthen outcomes without owning overarching vision
Help scale design quality and consistency across multiple workstreams and engagements
Partner with HCD, product, marketing, and engineering to bring concepts to life
Lead the creation of client-facing deliverables (presentations, prototypes, frameworks, UI concepts) with a high bar for clarity and polish
Communicate design rationale effectively to internal stakeholders and clients
Ensure strategic intent is preserved from concept through delivery
Contribute directly to high-quality design production across digital products and GTM assets
Support launches with refined UI, interaction details, and presentation-ready materials
Ensure pixel-perfect execution across platforms and channels