Senior Staff Software Engineer, Core Automation

Coinbase

19h•$253,895 - $298,700•Hybrid

About The Position

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to 1) start with automating two key areas with Agentic AI: Customer Support and Compliance, 2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale and 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes. It’s day 1 for us. We’re laser focused on automating customer support and compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality working across cross functional teams to offer a delightful customer experience, improving compliance posture and delivering outsized shareholder value.

Requirements

12 + years of experience in backend software engineering using Golang or similar languages
Experience getting LLM based application to production
Proven track record of delivering impactful solutions that power significant customer flows and processes
You’ve experience in architecting and developing solutions to ambiguous problems with significant impact
Strong technical knowledge of building distributed systems that process massive scale
Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
Relentless drive to set and perseverance to achieve ambitious goals
Passion for building an open financial system that brings the world together
Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice To Haves

Experience with LLM and Agentic AI. Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus.
Experience in the customer support, compliance or financial crimes domains
Experience having made build/buy decisions

Responsibilities

Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes
Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
Participate in shaping of the strategy and execution path of Coinbase Platform
Manage individual projects priorities, deadlines and deliverables with your technical expertise
Mentor and train other team members on design techniques and coding standards
Write high quality, well tested code to meet the needs of your customers