Senior Staff Software Engineer - AI/ML - Veza

ServiceNow•Minneapolis, MN

20h•$171,900 - $300,800•Hybrid

About The Position

The Access AI team is the customer-obsessed engineering group building the agentic AI and enterprise-scale harness platform that powers agents for Access Management across all Identity Security Products. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. You will architect, build, and operate production-grade agentic AI systems—autonomous agents that reason over enterprise data and execute mission-critical identity security actions at Fortune 500 scale. As a tier-one technical leader at the intersection of Agent research and large-scale backend systems, you will shape the architectural patterns, scalability guardrails, and strategic vision for autonomous enterprise security.

Requirements

8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
Production-grade Python.
Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings.
Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics.
Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.

Nice To Haves

Deeper specialization in search and retrieval at scale or MLOps/model observability.
Published work or open-source contributions in agentic systems or retrieval.
Exposure to LLM fine-tuning or inference optimization in production.
Systems language (Go, Java, or C++) is a plus.

Responsibilities

Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks.
Build agents that leverage Access Graph, Access Reviews, and permission and risk data — to make decisions with context no frontier model has on its own.
Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale.
Work closely with our different product teams, platform and graph teams to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, semantic search, re-ranking, and evaluation — as a critical dependency of agentic quality.
Integrate frontier models, evaluate trade-offs across cost, latency, and capability for production use cases.
Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.