Senior Staff Site Reliability Engineer

Palo Alto Networks•Office - USA - CA - Headquarters, CA

4d•$126,000 - $204,500•Onsite

About The Position

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Cortex team builds and delivers the industry’s most advanced SecOps platform, consisting of XDR, XSIAM, XSOAR, and XPANSE. As a member of the Cortex DevOps team, your role involves operating and maintaining a large-scale GCP environment, including the design, implementation, and continuous enhancement of our comprehensive observability systems. To meet the opportunities that such a role provides, you will have a deep knowledge of modern observability and monitoring tools and practices, having managed high cardinality metrics, implemented tracing, and operationalized large-scale logging solutions. As part of this role, you will collaborate closely with our engineering teams to develop innovative solutions that provide clear and actionable insights into our systems’ performance and health.

Requirements

5+ years of experience as a DevOps/SRE engineer with a passion for technology and a strong motivation for high reliability at the service level.
High proficiency with Thanos, Prometheus, Grafana, Open Telemetry and other monitoring tools.
Clear understanding of incident and alerts management using tools like Pagerduty and Prometheus Alert Manager.
High proficiency in either Google Cloud Platform or Amazon Web Services.
High proficiency with Kubernetes and Docker for container orchestration.
High proficiency in Python programming and Linux Shell commands.
Experience with Ansible and Terraform for infrastructure as code.

Nice To Haves

Effective communication and interpersonal skills, with the ability to work and coordinate between multiple teams in different time zones.
Ability to effectively troubleshoot and address emerging and complex problems.
Ability to operate independently, make decisions, take action, and take responsibility.

Responsibilities

Utilize your expertise in monitoring cloud platforms, particularly GCP, to optimize our infrastructure, leveraging cloud-native technologies.
Improve monitoring processes, alerts, and metrics, and work with development teams to ensure that all of our services have the right monitoring and metrics in place to detect problems before our customers do.
Leverage incident management processes to ensure efficient resolution of system issues and minimal impact on services.
Automate complex monitoring and alerting tasks by building tools for cloud operations, such as automated remediation of known issues and auto-scaling.
Stay up-to-date with cutting-edge technologies, evaluate their potential impact on our operations, and implement them when appropriate.
Provide follow-the-sun operational coverage in the production of our Observability infrastructure.
Work with our Engineering team to influence the operability of the product and ensure the reliability and availability of our services.