Senior Staff Cloud FinOps Analyst

ServiceNow•Santa Clara, CA

1d•Remote

About The Position

Join the Global Cloud Services organization and manage the Public Cloud Cost & Usage governance team. This role will be responsible for establishing a long-range plan and monthly forecast of public cloud cost & usage, identifying and tracking optimization opportunities, working closely with engineering teams to ensure efficient resource usage, and working with the sales team on customer migration planning and tracking. This role will also handle commit-based-discount coverage & utilization and cost & usage tool dashboarding. The position will report to the Director of Cloud FinOps.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in a relevant field (e.g., Finance, IT, Cloud Computing, or Business); or equivalent experience.
Minimum of 5 years of proven experience in a FinOps or cloud financial management role.
Hands-on experience with AWS, GCP, Azure, or other cloud providers is a strong plus.
Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing).
Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies.
Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams.
Full professional proficiency in English (mandatory)

Nice To Haves

FinOps Certified Practitioner or AWS Certified Cloud Practitioner
Experience with automation tools for cost management.
Strong analytical and problem-solving abilities
Excellent communication and collaboration skills
Ability to present financial insights to both technical and non-technical stakeholders
Proactive and self-driven mindset

Responsibilities

Monitor, analyze, and optimize cloud spending across AWS, GCP and Azure
Collaborate with Engineering teams to implement cost-effective cloud solutions
Develop and maintain cloud cost forecasting models
Manage commit-based-discounts to optimize long-term costs
Provide visibility and insights into cloud expenses through dashboards and reports
Define and implement cost allocations to measure unit-metrics of cost per customer and cost per instance
Define and promote best practices for cloud cost governance
Identify opportunities for automation and process improvement in cost management
Work with cloud service providers on demand planning and capacity reservation
Collaborate with GTM team on customer migration planning and tracking