Senior Specimen Collector- 1657

Millennium Health•Portland, OR

13d•Onsite

About The Position

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders. The Senior Specimen Collector is a key role at Millennium Health. As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and our laboratory. This position is a cross functional subject matter expert traveling 90% of the time to start new accounts and train new Specimen Collectors in the practice.

Requirements

6+ months of experience as a specimen collector or 1+ years of experience in the medical field, directly supporting patients preferred
2+ years of customer service experience can be considered in place of medical experience
Phlebotomy experience preferred
Demonstrated ability to navigate a smart phone and computer required
Valid driver’s license required
Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus
Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
Ability to ensure administrative, physical and technical cyber security controls are always adhered to.
High School diploma or equivalent required

Responsibilities

Travel to new accounts to ensure proper set up and coverage
Support onboarding of new Specimen Collectors in the practice
Subject matter expert with Millennium’s systems and processes
Collect patient urine and/or oral fluid (saliva) specimens
Process and package collections or shipping
Serve as an intermediary between the practice / clinic, laboratory, LSA Leadership
Record patient information, physician order details, and pertinent laboratory information
Resolve specimen concerns with billing or patient information in ordering portal
Order and maintain collection supplies inventory onsite
Observe collection for Millennium Health specimens (when applicable)
Driving from/to multiple facilities may be required