Senior Specimen Collector - 1921

Millennium Health•Boise, ID

17d•Onsite

About The Position

Millennium Health LLC is an accredited specialty laboratory that provides medication monitoring and drug testing services. The Senior Specimen Collector represents the company and provides exemplary care and customer service to patients, clinicians, and the laboratory. This cross-functional subject matter expert travels to new accounts to support setup and coverage and trains new Specimen Collectors. Regular travel is required, with occasional overnight coverage; driving between multiple facilities may also be required. The role is based in Boise, Idaho, and is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Male candidates are required for observed collections of gender-identified male patients. The position collects and processes urine and/or oral-fluid specimens, documents patient, physician-order, and laboratory information, and helps resolve specimen concerns related to billing or patient information in the ordering portal. It also involves maintaining collection supplies, observing collections when applicable, and serving as an intermediary between practices or clinics, the laboratory, and LSA Leadership. The role requires compliance with HIPAA, HiTrust, confidentiality, and cybersecurity policies and standards. Employment offers are contingent on successful completion of the stated pre-employment background screening and drug screening. A compliant form of identification for federal travel is required before employment begins.

Requirements

High school diploma or equivalent required.
A valid driver’s license and reliable transportation are required.
Ability to navigate a smartphone and computer is required.
Ability to comply with HIPAA, HiTrust, confidentiality, compliance, and cybersecurity policies, procedures, and standards.
A valid REAL ID or acceptable alternative identification for government travel is required before starting employment.
Physical requirements include sitting 60% of the time, walking 20%, standing 20%, and lifting up to 20 pounds.
Male candidates are required for observed collections of gender-identified male patients.

Nice To Haves

At least 6 months of specimen-collector experience or at least 1 year of experience in the medical field directly supporting patients is preferred.
At least 2 years of customer-service experience may be considered in place of medical experience.
Medical insurance or billing experience and/or familiarity with medications or diagnostic codes is a plus.

Responsibilities

Travel to new accounts to ensure proper setup and coverage.
Support onboarding of new Specimen Collectors in the practice.
Serve as a subject matter expert on Millennium’s systems and processes.
Collect patient urine and/or oral-fluid (saliva) specimens.
Process and package collections for shipping.
Serve as an intermediary between the practice or clinic, laboratory, and LSA Leadership.
Record patient information, physician order details, and pertinent laboratory information.
Resolve specimen concerns related to billing or patient information in the ordering portal.
Order and maintain onsite collection-supply inventory.
Observe collection of Millennium Health specimens when applicable.
Drive between multiple facilities as required and provide occasional overnight coverage.
Adhere to HIPAA, HiTrust, confidentiality, compliance, and cybersecurity policies, procedures, and standards.