Senior Specialist, Strategic Operations

Zillow

7d•$33 - $55•Remote

About The Position

The Strategic Operations Specialist plays a crucial role in conducting outreach, delivering presentations both in person and virtually, and showcasing our overall value proposition to key industry partners. The primary focus is to secure agreements, retain existing agreements, acquire new content and foster the adoption of Zillow products and services. In addition, you will be responsible for advancing multiple projects and initiatives by evangelizing on behalf of Zillow Group.

Requirements

Solid understanding and experience with the real estate industry.
1 year + creating and facilitating training content.
Must possess excellent presentation and communication skills.
Must thrive in a fast-paced, goal driven environment, perform at a high level and be motivated to get results.
Ability to multitask, prioritize and manage time effectively
Organized, creative and okay with ambiguity but driven to create clarity
Adaptable, able to work on multiple projects or change priorities if necessary.
Excellent written and verbal communication skills - and an emphasis on virtual comms (Zoom, Google Meetups, etc.) is a bonus
Familiar with business support software applications such as Salesforce, Google Sheets, Tableau, Zendesk, Asana, etc.
Represent Zillow Group’s Core Values and Leadership Principles

Nice To Haves

Active real estate license is a plus.

Responsibilities

Conduct in-market and virtual outreach to Brokers, MLSs, Associations, Agents, and Industry Partners to retain, acquire and drive product adoption
Conduct outreach to Brokers, Agents, MLSs, and Associations to acquire listings and listing agreements.
Host webinars and in-person presentations to further business goals
Conduct training/onboarding and work one-on-one with business partners
Attend conferences, meetings, and industry events on behalf of ShowingTime+ and Zillow Group
Proactively connect and partner with various internal teams including Broker, MLS and Association Industry Affairs teams, as well as Broker and MLS Development Teams
Occasionally host full team meetings, huddles, and project meetings
Communicate regional metrics and present to management and stakeholders
Work with peers to de-escalate and find solutions to issues