Senior Specialist, Stakeholder Engagement

National Grid • Waltham, MA

8d • Hybrid

About The Position

National Grid is hiring a Senior Specialist, Stakeholder Management for their engaged and collaborative NE Capital Construction team in Waltham, MA. This is a hybrid role. The team delivers safe and secure energy to homes, communities, and businesses. The pace of change in society and the industry is accelerating, and National Grid's expertise and track record position them to shape the sustainable future of the industry. To be successful, they must anticipate customer needs, reduce the cost of energy delivery, and pioneer flexible energy systems for the future. This requires delivering on promises and seeking opportunities for growth.

The team of public engagement professionals is responsible for meeting the outreach and education needs of National Grid’s gas and electric complex capital infrastructure improvement projects. As part of multiple project teams, the Senior Specialist will lead public engagement campaigns for a multimillion-dollar portfolio of complex construction projects. They will represent National Grid as the subject matter expert for stakeholder relations for these projects. Responsibilities include creating and managing outreach and marketing collateral, developing project messaging to ensure technical information is easily understood by the layperson, and planning and executing project-related events such as open houses, site tours, and public meetings.

Requirements

• Bachelor's degree in Business, Communications, Political Science, Environmental Science, or other related field required.
• 4+ years of related work experience required.
• Experience with customer, community, and municipal relations.
• Strong writing skills, including official documents and marketing materials.
• Strong verbal communication skills, including public speaking, with experience in communicating in potentially contentious forums.
• Proficient in relevant software, including Microsoft Office products (Excel, Word, PowerPoint), Canva, and Adobe Creative Suite (Illustrator, InDesign, Photoshop).
• Strong project management and time management skills, managing multiple projects and competing deadlines at once.
• Excels in an inclusive, flexible work environment, interacting with a diverse range of stakeholders across the New England portfolio (Massachusetts, New Hampshire, Vermont).
• Valid driver’s license required.
• Frequent personal vehicle travel required, including off-hours, to projects across the New England region.
• Must have the ability to work without a need for current or future visa sponsorship.

Responsibilities

• Represent the Company as the subject matter expert for stakeholder and community relations for complex construction projects
• Create and manage the outreach and marketing collateral needed for the educational needs of a variety of audiences supporting portfolio of complex capital projects
• Develop and deliver strategic project messaging, anticipating needs of communities, and boil technical information down to messaging that is easily understood by the public
• Plan and execute project-related events, including open houses and public statement hearings, to support the delivery, feedback and engagement needs of complex projects
• Work with internal and external stakeholders throughout planning, permitting, construction, and post-construction phases of projects to proactively solve issues around project impacts, including noise, traffic, visual, recreation, etc.
• Build and maintain long-term professional relationships with internal stakeholders (i.e., VPs, Directions, Managers, Engineering, Legal, Environmental, Project Management, and Customer and Community) within a defined geographic footprint in support of complex capital projects to ensure community and municipal relationship management is embedded into National Grid’s standard practice

Benefits

• The position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior