Senior Specialist, Product Management

Mastercard•Purchase, NY

9d•$120,000 - $204,000•Onsite

About The Position

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. The Offers team is looking for a Product Management Sr. Specialist to help drive our customer experience strategy forward by consistently innovating and problem-solving. The Offers Team is focused on driving revenue through our proprietary platform and merchant network. The ideal candidate is passionate about the customer experience journey, highly motivated, organized, intellectually curious, analytical, possesses some knowledge of technical concepts, and can help contribute to a high growth global product.

Requirements

Strong attention to detail, ensuring accuracy, quality, and consistency across deliverables and processes.
Highly organized, with the ability to prioritize competing demands and effectively manage timelines and stakeholders.
Technical knowledge is a plus, with the ability to understand technical concepts and collaborate effectively with product and technology teams.
Ability to manage multiple projects simultaneously, balancing priorities while maintaining focus on execution and delivery.
Ability to thrive in a fast-paced environment, demonstrating adaptability and sound judgment amidst changing business needs.
Drive for automation and process improvement, identifying opportunities to increase efficiency, scalability, and operational effectiveness.
Motivated self-starter with a passion for delivering results, taking ownership of initiatives and proactively driving work forward.
Curious mindset, with a desire to learn, ask questions, and continuously seek opportunities for improvement and innovation.
Creative problem solver, able to analyze challenges, identify solutions, and drive effective outcomes.
Strategic thinker, capable of connecting day-to-day execution with broader business objectives and long-term goals.

Responsibilities

Lead day-to-day maintenance and seamless CX journey while monitoring existing Offers presentment channels, performance, and site analytics for our global customers
Coordinate with internal global offers team and regions to align on offer presentment roadmaps and potential enhancements
Support managing tasks related to implementing cardholder journeys for new clients and market opportunities and quarterly program cycles
Work cross-functionally across offers organization: Product Enablement, Product Development, Commercialization, and Engineering Teams and partner with broader support operational teams such as Product Operations, CIS, and Business Operations as needed
Liaise with Regional Product teams on channel maintenance, enhancements, translations, and key performance indicators on health and success
Partner with third party vendors to manage presentment, capability & CX enhancements, AI translations, campaigns, audits, image sourcing, and creative assets for marketing campaigns
Support strategy for future of presentment and outlook on the competitive landscape
Lead budget activities tied to offer presentment management

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement