Senior Specialist, Process Improvement

Oscar Health•Tempe, AZ

3d•Hybrid

About The Position

We're hiring a Senior Specialist, Process Improvement to join our Authorization Services Process Improvement team. You will work with business and technical Oscar team members and represent the needs and interests of the department in company wide strategic programs and in solving business problems related to internal processes. You will collect and document requirements, build and manage project plans, document important project decisions and analyze data. You will support the design, optimization, and implementation of processes and improvements to support achieving organizational goals. You will implement repeatable and scalable tools and techniques, and for independently representing the team within the broader organization. This position is based in our Tempe, AZ office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Requirements

2+ years of professional experience supporting end-to-end project management and process improvement projects
2+ years of experience analyzing workflows to improve for efficiency, determine causes for process deficiencies and, develop relevant recommendations for resolution
2+ years of experience in process improvement and workflow design
2+ years of experience presenting information and recommendations aimed at Senior Leadership
Experience leading and working with team members to get agreement on decision

Nice To Haves

Prior work experience in Prior Authorizations or Insurance Operations
Experience using project management and communication tools like JIRA, Linear, and Slack
ACA marketplace, provider network, claims, healthcare quality, or provider data experience
Training experience applying Continuous Process Improvement or Lean Six Sigma principles
Experience working with large datasets, data verification, and data management

Responsibilities

With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
Coordinate projects and processes to help ensure you meet important milestones and service levels
Partner with leadership to strategize arrangements aimed at lowering overall cost or improving outcomes
Work with all relevant team member groups to provide support and insight in formulating proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
Maintain relationships with a variety of teams to achieve results for essential programs
Translate data analysis into synthesized, visually appealing insights and conclusions
Provide analytical support to identify opportunities, develop strategies, and prioritize projects based on team or organizational opportunities, growth targets and trends
Support implementing process improvement projects and mindset shifts, to improve operational efficiency and achieve performance targets
Compliance with all applicable laws and regulations
Other responsibilities as assigned