About The Position

The Senior Specialist acts as the orchestrator for requests, resources, and Risk & Compliance workflows for the entire Platinum Program. The role focuses on ensuring the coordination, prioritization, visibility, and tracking of Risk & Compliance activities, not as a decision-making expert, but as an entry point and operational lead connecting account teams, Risk & Compliance, legal, and firm-wide tools (Engage, Sentinel).

Requirements

  • Experience in coordination, governance, or operations within a professional services environment (Risk & Compliance is an asset).
  • Solid understanding of compliance, independence, and contract management (MSA) processes.
  • Strong cross-functional coordination, tracking, and prioritization skills.
  • Administrative rigor, organizational skills, and proficiency in reporting.
  • Familiarity with firm-wide tools (e.g., Engage, Sentinel) or demonstrated aptitude for learning new systems quickly.
  • Excellent communication skills.
  • Fluency in French and English is required (specific to Quebec).

Responsibilities

  • Serve as the single-entry single-entry point at the program level for Risk & Compliance requests from Platinum Accounts.
  • Coordinate and prioritize CEAC/Sentinel requests with account teams and R&C functions.
  • Track the status, timelines, and dependencies of R&C requests at the program level.
  • Maintain a consolidated view of the program's R&C activities (pipeline, risks, issues, bottlenecks).
  • Facilitate communication and alignment among PAL (Platinum Account Leader), PAM (Platinum Account Manager), account teams, and national/industry R&C functions.
  • Structure and standardize Risk & Compliance processes for Platinum Accounts (guidelines, templates, best practices).
  • Ensure updated and consistent key information in Engage (structures, contacts, Sentinel Tree) in coordination with relevant teams.
  • Create and maintain R&C tracking dashboards and reports for Platinum Program leadership.
  • Contribute to the continuous improvement of the R&C Support Hub model.
  • Coordinate the MSA lifecycle for Platinum Accounts in collaboration with Legal, account partners, and relevant teams.
  • Monitor the statuses of MSAs (active, renewals, amendments) and maintain centralized, up-to-date documentation.
  • Ensure alignment between MSAs, compliance requirements, and opportunities recorded in Engage.
  • Proactively identify and escalate any coordination or compliance issues related to MSAs.
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